---
title: "HH282-25-SBS Solution Care"
ocid: "ocds-r6ebe6-0000824899"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000824899"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000824899.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000824899.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "NHS HIGHLAND"
published: "2026-02-26"
---

# HH282-25-SBS Solution Care

Buyer: NHS HIGHLAND  
Current stage: Award  
OCID: ocds-r6ebe6-0000824899

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000824899)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000824899.json)

## Summary

The procurement process conducted by NHS Highland culminated in the award of the contract titled "HH282-25-SBS Solution Care". This contract focuses on providing continued support and maintenance for Netcall communication systems across various service areas, including contact centres and emergency call-out services, within UKM6, Inverness. The process was finalised on 26 February 2026, as per the Award and Contract tags in the Open Contracting Data Standard. The procurement stage was completed with the award given to Netcall Technology Limited under an open procedure. The tender falls under the health industry category and the contract was signed on 25 February 2026, valued at £96,921. NHS Highland serves as the buying organisation, enhancing communication effectiveness in healthcare operations.

This tender presents significant opportunities for businesses specialising in communication systems and healthcare service enhancements. Large-scale businesses with capabilities in maintaining complex communication infrastructures will be well-suited to compete in such tenders. Engaging in long-term service contracts with health authorities like NHS Highland can foster robust business growth by securing stable revenue streams and enhancing market credibility. Although only one bid was made, the awarded company, Netcall Technology Limited, exemplifies how tailored expertise in communication support services represents an advantageous edge in public procurement scenarios.

## Notice

NHS Highland requires continued support and maintenance for the Netcall communication systems used across multiple service areas, including ContactPortal, Voicemail, Contact Centres (such as PBS, Dental Helpline, and Estates Helpdesk), Notify Confirmer for major incident and emergency team call-outs, Notify Outpatient Appointment Reminders, and Auto Attendants.

### Lot Information

Lot 1

NHS Highland requires continued support and maintenance for the Netcall communication systems used across multiple service areas, including ContactPortal, Voicemail, Contact Centres (such as PBS, Dental Helpline, and Estates Helpdesk), Notify Confirmer for major incident and emergency team call-outs, Notify Outpatient Appointment Reminders, and Auto Attendants.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB550442 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Feb 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 25 Feb 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £96,921 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS HIGHLAND |
| Locality | INVERNESS |
| Post town | Inverness |
| Postcode | IV2 3BW |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM2 Highlands and Islands |
| ITL 3 | TLM20 Highlands and Islands |
| Local authority | Highland |
| Electoral ward | Inverness South |
| Westminster constituency | Inverness, Skye and West Ross-shire |
| Delivery location | TLM6 Highlands and Islands |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 50312610 - Maintenance of information technology equipment
- 50324100 - System maintenance services
- 72261000 - Software support services
- 72266000 - Software consultancy services
- 72268000 - Software supply services

## Release History

- 26 Feb 2026 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB550442

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB550442
  HH282-25-SBS Solution Care - NHS Highland requires continued support and maintenance for the Netcall communication systems used across multiple service areas, including ContactPortal, Voicemail, Contact Centres (such as PBS, Dental Helpline, and Estates Helpdesk), Notify Confirmer for major incident and emergency team call-outs, Notify Outpatient Appointment Reminders, and Auto Attendants.

## Notice URLs

- http://
- http://www.nhshighland.scot.nhs.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000824899

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000824899. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000824899.json.