---
title: "PROC-24-2683 - Call Recording Archiving Solution"
ocid: "ocds-r6ebe6-0000825141"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000825141"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000825141.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000825141.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH POLICE AUTHORITY"
published: "2026-03-02"
---

# PROC-24-2683 - Call Recording Archiving Solution

Buyer: SCOTTISH POLICE AUTHORITY  
Current stage: Award  
OCID: ocds-r6ebe6-0000825141

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000825141)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000825141.json)

## Summary

The procurement process for the project titled "Call Recording Archiving Solution" was carried out by the Scottish Police Authority based in Dalmarnock, Glasgow. As a central purchasing body, the Authority sought solutions within the Public Order and Safety category, following an open procedure method. This tender is part of a mini competition under the HealthTrust Europe ICT Solutions 2023 ComIT 3, Complete IT 3 Framework, with the solution intended for Police Scotland in Clyde Gateway, Glasgow. The award stage for this contract is complete, having been signed on 26th January 2026, with a contract value of £732,806.15.

This procurement represents a significant opportunity for businesses specialising in ICT solutions, particularly those with expertise in call recording and archiving technologies. Large-scale businesses, such as Insight Direct UK Ltd, have already demonstrated success in this sphere, having been awarded the contract. Enterprises with robust capabilities in IT services and a proven track record in handling public safety projects will find themselves well-positioned to compete in similar tenders, potentially benefiting from new avenues for growth and collaboration with public authorities.

## Notice

Mini Competition under HealthTrust Europe ICT Solutions 2023 ComIT 3, Complete IT 3 Framework (HTE-011001-011011).

### Lot Information

Lot 1

Police Scotland had a requirements for the provision of a Call Recording Archiving Solution. A Mini Competition was carried out under the HealthTrust Europe ICT Solutions 2023 ComIT 3, Complete IT 3 Framework (HTE-011001-011011).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR550629 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Mar 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 26 Jan 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £732,806 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH POLICE AUTHORITY |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G51 1DZ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Govan |
| Westminster constituency | Glasgow South West |
| Delivery location | TLM82 Glasgow City |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSIGHT DIRECT |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50334110 - Telephone network maintenance services

## Release History

- 2 Mar 2026 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR550629

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR550629
  PROC-24-2683 - Call Recording Archiving Solution - Mini Competition under HealthTrust Europe ICT Solutions 2023 ComIT 3, Complete IT 3 Framework (HTE-011001-011011).

## Notice URLs

- http://
- http://www.spa.police.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000825141

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000825141. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000825141.json.