---
title: "HH142-25-CCS AI Voice Technology for Adult Social Care"
ocid: "ocds-r6ebe6-0000825569"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000825569"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000825569.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000825569.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "NHS HIGHLAND"
published: "2026-03-09"
---

# HH142-25-CCS AI Voice Technology for Adult Social Care

Buyer: NHS HIGHLAND  
Current stage: Award  
OCID: ocds-r6ebe6-0000825569

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000825569.json)

## Summary

The procurement process led by NHS Highland, a national health authority based in Inverness, concerns the call-off titled "HH142-25-CCS AI Voice Technology for Adult Social Care." This initiative falls under the industry category of Health and focuses on an AI-powered natural language platform to improve adult social care services. The procurement method was open, following an Open procedure, and it has reached the Award stage as of 9 March 2026, with the contract signed on 9 February 2026. The project involves a proof of concept to innovate support services, all based within the region of UKM6.

This procurement represents a significant opportunity for businesses specialising in AI technology and digital solutions within healthcare to showcase and expand their offerings. With contracts awarded to Vocala Ltd and Triple Value Impact, both SMEs, it demonstrates the accessibility of NHS procurement processes to smaller enterprises, encouraging engagement and the potential for growth. Companies that can leverage AI to create scalable solutions in health and social care are well-placed to deliver value and gain competitive advantages through such tenders. Moreover, the partnership within the framework of G-Cloud 14 highlights the procurement's alignment with public digital service initiatives, presenting avenues for further collaboration with national health services.

## Notice

This call-off covers the delivery of a Proof of Concept (PoC) by Triple Value Impact, utilising Vocala, an AI-powered natural language platform. The PoC is designed to enhance traditional support services and develop an evidence-based blueprint for scaling AI-enabled voice technology across supported living and home-based care services.

### Lot Information

Lot 1

This call-off covers the delivery of a Proof of Concept (PoC) by Triple Value Impact, utilising Vocala, an AI-powered natural language platform. The PoC is designed to enhance traditional support services and develop an evidence-based blueprint for scaling AI-enabled voice technology across supported living and home-based care services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR551280 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Mar 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 9 Feb 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £83,150 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS HIGHLAND |
| Locality | INVERNESS |
| Post town | Inverness |
| Postcode | IV2 3BW |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM2 Highlands and Islands |
| ITL 3 | TLM20 Highlands and Islands |
| Local authority | Highland |
| Electoral ward | Inverness South |
| Westminster constituency | Inverness, Skye and West Ross-shire |
| Delivery location | TLM6 Highlands and Islands |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | TRIPLE VALUE IMPACT; VOCALA |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support
- 72300000 - Data services
- 72500000 - Computer-related services

## Release History

- 9 Mar 2026 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR551280

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR551280
  HH142-25-CCS AI Voice Technology for Adult Social Care - This call-off covers the delivery of a Proof of Concept (PoC) by Triple Value Impact, utilising Vocala, an AI-powered natural language platform. The PoC is designed to enhance traditional support services and develop an evidence-based blueprint for scaling AI-enabled voice technology across supported living and home-based care services.

## Notice URLs

- http://
- http://www.nhshighland.scot.nhs.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000825569

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000825569. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000825569.json.