---
title: "Income Management and Cash Collection System"
ocid: "ocds-r6ebe6-0000825721"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000825721"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000825721.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000825721.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "NORTH AYRSHIRE COUNCIL"
published: "2026-03-05"
---

# Income Management and Cash Collection System

Buyer: NORTH AYRSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000825721

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000825721)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000825721.json)

## Summary

North Ayrshire Council has concluded the procurement process for the Income Management and Cash Collection System, a cloud-based solution designed to enhance the collection and management of customer payments across various channels. This contract aligns with the general public services category, and the procurement was executed using a limited method without prior publication, providing certainty, compliance, and continuity. The contract was awarded to Civica, and officially signed on 5th February 2026, with an active status and a value of £967,988. The procurement process was conducted under the Crown Commercial Services Back Office Software 2 Framework, ensuring delivery of strong value for money and minimising operational risks associated with changing providers.

This direct award presents substantial opportunities for large-scale businesses specialising in software solutions, particularly those offering payment management systems aligned with public sector operational needs. With the focus on continuity and cost-efficiency, businesses that offer similar services or those that can provide complementary solutions in the framework could anticipate future collaborations or expansions. Organisations aiming to thrive in the public sector and those already engaged in similar frameworks could leverage the insights gained from this procurement process to forge new relationships with local authorities like North Ayrshire Council.

## Notice

Income Management & Cash Collection System is a cloud-based payment and income management solution that helps local authorities securely collect and manage customer payments through various channels like online, in-person, and phone.

### Lot Information

Lot 1

NAC are seeking continuity of the Civica system to ensure no disruption to payments. The direct award demonstrates value for money.. Civica UK Limited were appointed under the Crown Commercial Services Back Office Software 2 - CCS Lot 2: Specialist Software Solutions as this delivers strong value for money by combining procurement compliance, cost certainty, and continuity of service, while avoiding the significant financial and operational risks of switching providers.

### Procurement Information

The award of this contract without prior publication of a call for competition was made through a direct award via the Crown Commercial Services Back Office Software 2 Framework as this delivers strong value for money by combining procurement compliance, cost certainty, and continuity of service, while avoiding the significant financial and operational risks of switching providers.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR551040 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Mar 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 5 Feb 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £967,988 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH AYRSHIRE COUNCIL |
| Locality | IRVINE |
| Post town | Kilmarnock |
| Postcode | KA12 8EE |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM9 Southern Scotland |
| ITL 3 | TLM93 North Ayrshire and East Ayrshire |
| Local authority | North Ayrshire |
| Electoral ward | Irvine South |
| Westminster constituency | Central Ayrshire |
| Delivery location | TLM93 North Ayrshire and East Ayrshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 66 - Financial and insurance services

### Codes

- 66172000 - Financial transaction processing and clearing-house services

## Release History

- 5 Mar 2026 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR551040

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR551040
  Income Management and Cash Collection System - Income Management & Cash Collection System is a cloud-based payment and income management solution that helps local authorities securely collect and manage customer payments through various channels like online, in-person, and phone.

## Notice URLs

- http://
- http://www.north-ayrshire.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000825721

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000825721. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000825721.json.