---
title: "Low Code Development & Contact Telephony Platform"
ocid: "ocds-r6ebe6-0000826339"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000826339"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000826339.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000826339.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "EAST LOTHIAN COUNCIL"
published: "2026-03-11"
---

# Low Code Development & Contact Telephony Platform

Buyer: EAST LOTHIAN COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000826339

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000826339)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000826339.json)

## Summary

The procurement process initiated by East Lothian Council pertains to the provision of a "Low Code Development & Contact Telephony Platform." The council, situated in Haddington, East Lothian, seeks solutions under the industry category of General public services. This tender, employing an open procedure, focuses on services and is presently in the award stage as of March 11, 2026. Key developments include the signing of contracts on February 2, 2026. With locations catering to the UKM73 region, the process covers sophisticated integration solutions and modern cloud-based telephony systems. The procurement was completed under the framework: CCS RM6285 - Back Office Software 2, valued at £461,595.

This tender presents significant opportunities for businesses specialising in digital platforms and telephony solutions, particularly those capable of providing scalable, integration-ready systems that can enhance customer interactions and service delivery. Large-scale businesses with expertise in building bespoke case management systems and robust cloud solutions may find this tender particularly appealing. Although the tender process engaged only foreign businesses from outside the EU, it exemplifies the potential for extensive growth in public sector collaborations. Such engagements are also an avenue for enterprises aiming to establish or strengthen their foothold in the UK's public service sector and adapt to evolving digital needs.

## Notice

Low-code development platform that will enable the council to develop bespoke case management solutions

### Lot Information

Lot 1

Low-code development platform that will enable the council to develop bespoke case management solutions. The platform will enable the council to provide 2 customer portals, one for citizens and a second for businesses and organisations, allowing users to request services. It will be used to provide all externally facing digital forms. Integration solution that will facilitate the transfer of data seamlessly between systems whether on-premise or cloud-hosted. Provision of a modern cloud based telephony platform that provides seamless, omni channel customer contact, with intelligent call routing, integrated call recording, and real time analytics. System to support skills based routing, queue management, and automated self service options, helping ensure that customers are connected to the right service area quickly and efficiently. Robust reporting capabilities to help teams monitor performance, understand customer demand, and improve service delivery. The solution integrates with the low-code development platform to provide agents with relevant contextual information during interactions, support remote and hybrid working, and deliver a consistent customer experience across voice and digital channels. Scalable, reliable, easy to administer system capable of supporting future enhancements as the council's customer contact needs evolve.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR551510 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Mar 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 2 Feb 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £461,595 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EAST LOTHIAN COUNCIL |
| Locality | HADDINGTON, EAST LOTHIAN |
| Post town | Edinburgh |
| Postcode | EH41 3HA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM11 East Lothian and Midlothian |
| Local authority | East Lothian |
| Electoral ward | Haddington and Lammermuir |
| Westminster constituency | Lothian East |
| Delivery location | TLM73 East Lothian and Midlothian |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL |

## CPV Codes

### Divisions

- 98 - Other community, social and personal services

### Codes

- 98111000 - Services furnished by business organisations

## Release History

- 11 Mar 2026 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR551510

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR551510
  Low Code Development & Contact Telephony Platform - Low-code development platform that will enable the council to develop bespoke case management solutions

## Notice URLs

- http://
- http://www.eastlothian.gov.uk
- http://www.scotcourts.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000826339

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000826339. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000826339.json.