---
title: "Session Recording and Heatmapping Analytics"
ocid: "ocds-r6ebe6-0000827825"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000827825"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000827825.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000827825.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SOCIAL SECURITY SCOTLAND"
published: "2026-03-30"
---

# Session Recording and Heatmapping Analytics

Buyer: SOCIAL SECURITY SCOTLAND  
Current stage: Award  
OCID: ocds-r6ebe6-0000827825

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000827825)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000827825.json)

## Summary

The recent contract award focuses on Social Security Scotland's procurement of a Session Recording and Heatmapping Analytics service, with the aim of enhancing the online application forms through a subscription to a Screen Recording and Heat Mapping Analytics package. This procurement falls under the 'General public services' category and is situated in UKM (United Kingdom, Scotland region). The contract, awarded through an open procedure, documents the completion of the tendering stage and was signed on 26th February 2026, with a total contract value of £14,482.24. It follows the framework of the Scottish Government Software Value Added Reseller Framework and does not include options for extension. The award notice reflects the government's commitment to improving service delivery and analytics capabilities within Social Security Scotland, headquartered in Dundee.

This procurement creates strategic opportunities for businesses engaged in analytics, software development, or subscription services as competing suppliers could leverage their technological capabilities to enhance public service platforms. The contract, however, was awarded solely to Computacenter. Opportunities for further subcontracting exist, with the software provision managed by HotJar by Content Square Limited, reflecting potential participatory roles for software vendors and analytics firms in similar future tenders. Small to medium enterprises (SMEs) with expertise in digital analytics and user behaviour tracking can position themselves to meet such government requirements by showcasing innovative solutions, compliance with public sector standards, and competitive pricing strategies.

## Notice

The Scottish Ministers acting through Social Security Scotland have a requirement for the provision of Session Recording and Heatmapping Analytics. This requirement is for the purchase of a subscription for a Screen Recording and Heat Mapping Analytics package for the Social Security Scotland online application forms.

### Lot Information

Lot 1

The Scottish Ministers acting through Social Security Scotland have a requirement for the provision of Session Recording and Heatmapping Analytics. This requirement is for the purchase of a subscription for a Screen Recording and Heat Mapping Analytics package for the Social Security Scotland online application forms.. Please be aware that this is not a fixed price contract and, as such, actual spend may vary against the contract value stated above

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR552757 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Mar 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 26 Feb 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £14,482 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOCIAL SECURITY SCOTLAND |
| Locality | DUNDEE |
| Post town | Dundee |
| Postcode | DD1 4BF |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM03 Angus and Dundee City |
| Local authority | Dundee City |
| Electoral ward | Maryfield |
| Westminster constituency | Dundee Central |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | COMPUTACENTER |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48461000 - Analytical or scientific software package
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 30 Mar 2026 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR552757

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR552757
  Session Recording and Heatmapping Analytics - The Scottish Ministers acting through Social Security Scotland have a requirement for the provision of Session Recording and Heatmapping Analytics. This requirement is for the purchase of a subscription for a Screen Recording and Heat Mapping Analytics package for the Social Security Scotland online application forms.

## Notice URLs

- http://
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000827825
- https://www.socialsecurity.gov.scot/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000827825. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000827825.json.