--- title: "Customer Satisfaction Survey 2026" ocid: "ocds-r6ebe6-0000828162" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000828162" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000828162.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000828162.json" source: "Public Contracts Scotland" current_stage: "Tender" buyer: "PARTICK HOUSING ASSOCIATION LIMITED" published: "2026-03-31" --- # Customer Satisfaction Survey 2026 Buyer: PARTICK HOUSING ASSOCIATION LIMITED Current stage: Tender OCID: ocds-r6ebe6-0000828162 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000828162) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000828162.json) ## Summary Partick Housing Association Limited is actively seeking a research organisation to conduct a Customer Satisfaction Survey in Glasgow, aligned with Scottish Housing Regulator requirements. This open procurement process, titled "Customer Satisfaction Survey 2026," falls under the services category. The housing and community amenities industry is the focus, and the tender phase is currently active. Businesses have until 30th April 2026, 12:00 PM to submit their electronic proposals, with the award period commencing thereafter. The contract term is slated to begin on 5th May 2026 and conclude on 25th November 2026. The procurement method is detailed as an open procedure with submissions made via Public Contracts Scotland's online platform. This tender presents lucrative opportunities for business growth, particularly for research organisations specialising in customer feedback and satisfaction analytics. Companies with expertise in conducting comprehensive surveys and data analysis stand a strong chance to vie for this contract, potentially expanding their footprint in public sector research activities. The involvement of around 1,800 social rented tenants, 1,550 factored homeowners, and 81 Mid Market Rent tenants offers substantial scope for companies skilled in housing and community services to demonstrate their capability. Additionally, inclusion of community benefits such as training and work opportunities can provide an avenue for businesses to enhance their social impact and contribute positively to the Glasgow community. ## Notice Partick Housing Association (PHA) and Partick Works Limited (PWL) is seeking to appoint an independent research organisation to design, deliver and analyse a comprehensive Customer Satisfaction Survey. For PHA, this is in line with Scottish Housing Regulator requirements, including data required for the Annual Return on the Charter (ARC). ### Lot Information Lot 1 Partick Housing Association and Partick Works Ltd wish to commission an independent survey of our c1,800 social rented tenants, c1,550 factored homeowners and 81 Mid Market Rent (MMR) tenants to measure satisfaction with their homes and the quality of housing, factoring and other services we provide. We deliver a wide range of activities and consider customer focus, the customer experience and customer satisfaction to be of fundamental importance to us. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR552956 | | Notice type | PCS Notice - Website Contract Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 31 Mar 2026 | | Submission deadline | 30 Apr 2026 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 5 May 2026 - 25 Nov 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £12,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | PARTICK HOUSING ASSOCIATION LIMITED | | Locality | GLASGOW | | Post town | Glasgow | | Postcode | G11 5QP | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM3 West Central Scotland | | ITL 3 | TLM32 Glasgow City | | Local authority | Glasgow City | | Electoral ward | Partick East/Kelvindale | | Westminster constituency | Glasgow West | | Delivery location | TLM82 Glasgow City | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79342311 - Customer satisfaction survey ## Release History - 31 Mar 2026 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR552956 ## Documents - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR552956 Customer Satisfaction Survey 2026 - Partick Housing Association (PHA) and Partick Works Limited (PWL) is seeking to appoint an independent research organisation to design, deliver and analyse a comprehensive Customer Satisfaction Survey. For PHA, this is in line with Scottish Housing Regulator requirements, including data required for the Annual Return on the Charter (ARC). ## Notice URLs - http:// - http://www.partickha.org.uk - http://www.publiccontractsscotland.gov.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000828162 - https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/ - https://www.publiccontractsscotland.gov.uk - https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=828162 - https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000828162. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000828162.json.