---
title: "VMWare Support Service 2026-2029"
ocid: "ocds-r6ebe6-0000828235"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000828235"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000828235.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000828235.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "CROWN OFFICE AND PROCURATOR FISCAL SERVICE"
published: "2026-04-01"
---

# VMWare Support Service 2026-2029

Buyer: CROWN OFFICE AND PROCURATOR FISCAL SERVICE  
Current stage: Award  
OCID: ocds-r6ebe6-0000828235

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000828235.json)

## Summary

The procurement process conducted by the Crown Office and Procurator Fiscal Service (COPFS) has reached the award stage for the "VMware Support Service 2026-2029". This procurement pertains to the services industry, specifically under the category of social protection. The primary location of service delivery is in the UK, with operations extending across key data centres. Initiated as an open tender using the open procedure method, the process concluded with a contract signing on 27th March 2025. The awarded contract, valued at £81,759, focuses on providing technical support services to ensure resilience and availability of critical digital platforms operated by COPFS.

This contract presents substantial opportunities for businesses involved in IT support and managed services, particularly those specialising in VMware infrastructure. Organisations with expertise in incident management, service desk operations, and system performance assessments could significantly benefit from competing for similar tenders in the future. Given that the awarded supplier is Insight Direct (UK) Ltd, large-scale enterprises with established frameworks for delivering comprehensive technical support services are well-positioned to rival such tenders, leveraging their capacity to support complex infrastructure requirements.

## Notice

COPFS is procuring continued third-party support for its VMware infrastructure, which underpins critical operational systems across both DataVita datacentres and Horizon VDI environments. The contract, delivered by Insight Direct (UK) Ltd through the HTE ICT Solutions 3 Framework, provides essential technical support services including incident management, service request fulfilment, service desk access, quarterly service reporting, and scheduled health checks. The service includes 175 support hours for specialist troubleshooting, guidance, and configuration best-practice reviews, alongside comprehensive quarterly health assessments to ensure system stability and performance. This support is vital to maintaining the resilience, availability, and security of COPFS' core digital platforms and ensuring continuity of critical business operations.

### Lot Information

Lot 1

COPFS is procuring continued third-party support for its VMware infrastructure, which underpins critical operational systems across both DataVita datacentres and Horizon VDI environments. The contract, delivered by Insight Direct (UK) Ltd through the HTE ICT Solutions 3 Framework, provides essential technical support services including incident management, service request fulfilment, service desk access, quarterly service reporting, and scheduled health checks. The service includes 175 support hours for specialist troubleshooting, guidance, and configuration best-practice reviews, alongside comprehensive quarterly health assessments to ensure system stability and performance. This support is vital to maintaining the resilience, availability, and security of COPFS' core digital platforms and ensuring continuity of critical business operations.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR552978 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Apr 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 27 Mar 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £81,759 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN OFFICE AND PROCURATOR FISCAL SERVICE |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH1 1LA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | City Centre |
| Westminster constituency | Edinburgh East and Musselburgh |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSIGHT DIRECT (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72600000 - Computer support and consultancy services

## Release History

- 1 Apr 2026 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR552978

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR552978
  VMWare Support Service 2026-2029 - COPFS is procuring continued third-party support for its VMware infrastructure, which underpins critical operational systems across both DataVita datacentres and Horizon VDI environments. The contract, delivered by Insight Direct (UK) Ltd through the HTE ICT Solutions 3 Framework, provides essential technical support services including incident management, service request fulfilment, service desk access, quarterly service reporting, and scheduled health checks. The service includes 175 support hours for specialist troubleshooting, guidance, and configuration best-practice reviews, alongside comprehensive quarterly health assessments to ensure system stability and performance. This support is vital to maintaining the resilience, availability, and security of COPFS' core digital platforms and ensuring continuity of critical business operations.

## Notice URLs

- http://
- http://www.copfs.gov.uk/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000828235

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000828235. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000828235.json.