---
title: "IT Service Management Solution"
ocid: "ocds-r6ebe6-0000828646"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000828646"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000828646.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000828646.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "CITY BUILDING (GLASGOW) LLP"
published: "2026-04-07"
---

# IT Service Management Solution

Buyer: CITY BUILDING (GLASGOW) LLP  
Current stage: Award  
OCID: ocds-r6ebe6-0000828646

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000828646)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000828646.json)

## Summary

City Building (Glasgow) LLP, a subsidiary company involved in maintenance, construction and manufacturing, has completed the procurement process for an IT Service Management Solution as part of its IT Strategy for 2025. The contract was awarded to iService Solutions Ltd on the 24th of March, 2026, for a value of £93,796 GBP. This award follows an open procedure aimed at acquiring a modern, resilient ITSM platform to replace an outdated system. The procurement category falls within services, specifically classified under CPV code 72222300, and the delivery location is specified within Glasgow City, UKM82 region.

This tender presents significant opportunities for businesses in the IT services industry, particularly those specialising in cloud-based ITSM solutions. SMEs like iService Solutions Ltd, which secured the contract, stand in a favourable position to compete, especially if they offer innovative, robust technological solutions aligned with the strategic IT objectives of their clients. As the procurement method utilised was open, it encourages competitive participation across the industry, fostering a diverse engagement from potential suppliers.

## Notice

As CBG mature and develop its approach to further leverage its ITSM investment, it needs to have a modern, robust & resilient solution in place that will support it on the journey.

### Lot Information

Lot 1

As part of City Building Glasgow's (CBG) 2025 IT Strategy, work has recently started some work to replace its end-of-life IT Service Management System (Serio). As CBG mature and develop its approach to further leverage its ITSM investment, it needs to have a modern, robust & resilient solution in place that will support it on the journey. 28 agent licences are required for a modern, cloud-based IT Service Management (ITSM) platform (incident, request, problem, change, knowledge, asset/CMDB, automation, reporting). This will ensure that all members of IT Team have an agent licence

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR553309 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Apr 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 24 Mar 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £93,796 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CITY BUILDING (GLASGOW) LLP |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G21 4BA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Springburn/Robroyston |
| Westminster constituency | Glasgow North East |
| Delivery location | TLM82 Glasgow City |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ISERVICE SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 7 Apr 2026 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR553309

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR553309
  IT Service Management Solution - As CBG mature and develop its approach to further leverage its ITSM investment, it needs to have a modern, robust & resilient solution in place that will support it on the journey.

## Notice URLs

- http://
- http://www.citybuildingglasgow.co.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000828646

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000828646. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000828646.json.