---
title: "NP885326 Paragon CRM System Support"
ocid: "ocds-r6ebe6-0000828652"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000828652"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000828652.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000828652.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS PUBLIC SERVICES DELIVERY SCOTLAND) (PSD SCOTLAND)"
published: "2026-04-07"
---

# NP885326 Paragon CRM System Support

Buyer: THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS PUBLIC SERVICES DELIVERY SCOTLAND) (PSD SCOTLAND)  
Current stage: Award  
OCID: ocds-r6ebe6-0000828652

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000828652)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000828652.json)

## Summary

The procurement process titled "NP885326 Paragon CRM System Support" involves the Common Services Agency, better known as Public Services Delivery Scotland (PSD Scotland), located in Edinburgh, UKM region. This process falls under the health industry category for which the open procurement method was utilised. This tender involves delivering managed service support for a Customer Relationship Management (CRM) system. The procedure has reached the award stage, with the contract being signed on 31st March 2026. The contract is valued at £90,000 and is part of the G-Cloud 14 Lot 3 Cloud Support framework, with procurement based on the GPA regulations. The awarded supplier for this contract is ROBIQUITY LIMITED, an SME based in Manchester, UK.

This procurement process presents an opportunity for businesses specialising in CRM system support, particularly those in the cloud services sector. Given the structured framework and open procedure, businesses capable of providing robust CRM solutions and services could find advantageous growth opportunities through such collaborations. Companies with expertise in health-related IT services and cloud support, particularly those within the SME scale, would be well-suited to compete in similar tenders. Engaging with public sector clients like PSD Scotland could enhance industry credibility and expand their operational footprint.

## Notice

managed service support for a Customer Relationship Management system

### Lot Information

Lot 1

managed service support for a Customer Relationship Management system

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR553380 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Apr 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 31 Mar 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £90,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS PUBLIC SERVICES DELIVERY SCOTLAND) (PSD SCOTLAND) |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ROBIQUITY |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 7 Apr 2026 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR553380

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR553380
  NP885326 Paragon CRM System Support - managed service support for a Customer Relationship Management system

## Notice URLs

- http://
- http://www.nss.nhs.scot/browse/procurement-and-logistics
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000828652

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000828652. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000828652.json.