---
title: "Support and Maintenance of Core Benefit Platform (SPM)"
ocid: "ocds-r6ebe6-0000829427"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000829427"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000829427.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000829427.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SOCIAL SECURITY SCOTLAND"
published: "2026-04-27"
---

# Support and Maintenance of Core Benefit Platform (SPM)

Buyer: SOCIAL SECURITY SCOTLAND  
Current stage: Award  
OCID: ocds-r6ebe6-0000829427

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## Summary

Social Security Scotland has completed the procurement process for the contract titled "Support and Maintenance of Core Benefit Platform (SPM)" which falls under the industry category of general public services. This procurement involves services related to the maintenance and operation of their core benefit platform. Located in Dundee, UK, the buying organisation is a public authority, focusing on digital operations to support its business needs. The procurement stage is currently at Award, with MPHASIS UK LIMITED being selected as the supplier. The contract was signed on the 2nd of April 2026, under a restricted procedure with an estimated value of £35,388,788.96 GBP. The contract includes an option for a 36-month extension based on future business requirements.

This tender provides substantial opportunities for large businesses specialising in IT services and solution maintenance, particularly those proficient in platform management and defect incident management. As the buyer, Social Security Scotland is focused on high-quality, technical solutions, awarding points based on 55% quality and 45% price criteria. Businesses with expertise in public sector digital operations, especially those already engaged in or looking to expand into the UK market, will find this contract advantageous for growth. Furthermore, companies with capabilities in managing complex service requests, incident management, and supporting digital infrastructure—especially in the context of social security systems—are well-positioned to benefit from such opportunities.

## Notice

The requirement is to meet the needs of Social Security Scotland's digital operations and business needs, ensuring the core benefit platform (SPM) and associated batches remain supported, operational and performant for all the benefits being served by them.

### Lot Information

Lot 1

The scope of work is focused on Social Security Scotland's core benefit platform (SPM), it's operational monitoring and remediation in the following areas: - SPM Incident Management - SPM Defect Management - SPM Change Management - SPM Service Request Management - SPM Knowledge Management - Batch Incident Management - Batch Defect Management - Batch Change Management - Batch Service Request Management - Batch Knowledge Management. There is an option to extend the term of the contract for up to 36 months. The estimated cost of such extension has been factored into the contract value stated above.

Options: The Purchaser reserves the right, during the term of the Contract, to request additional services in accordance with the scope and provisions set out in the Contract. The scope of such services is limited to support and maintenance activities relating to the Core Benefit Platform (SPM). The published contract value includes an estimate of anticipated additional services, which are not guaranteed to be required, and is based on the Purchaser's expected business needs at the time of contract award. The Purchaser may also request further additional services throughout the contract term where business requirements change or evolve. As a result, the actual spend under the Contract may vary from the published contract value.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR554641 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Apr 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 2 Apr 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £35,388,788 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOCIAL SECURITY SCOTLAND |
| Locality | DUNDEE |
| Post town | Dundee |
| Postcode | DD1 4BF |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM03 Angus and Dundee City |
| Local authority | Dundee City |
| Electoral ward | Maryfield |
| Westminster constituency | Dundee Central |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MPHASIS |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 48810000 - Information systems
- 72222300 - Information technology services
- 72267100 - Maintenance of information technology software

## Release History

- 27 Apr 2026 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR554641

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR554641
  Support and Maintenance of Core Benefit Platform (SPM) - The requirement is to meet the needs of Social Security Scotland's digital operations and business needs, ensuring the core benefit platform (SPM) and associated batches remain supported, operational and performant for all the benefits being served by them.

## Notice URLs

- http://
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000829427
- https://www.socialsecurity.gov.scot/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000829427. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000829427.json.