---
title: "Provision of Amazon Healthcare Support"
ocid: "ocds-r6ebe6-0000829916"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000829916"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000829916.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000829916.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SOUTH LANARKSHIRE COUNCIL"
published: "2026-04-21"
---

# Provision of Amazon Healthcare Support

Buyer: SOUTH LANARKSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000829916

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000829916.json)

## Summary

The procurement process involves a contract awarded by South Lanarkshire Council, located at Almada Street, Hamilton, and pertains to the provision of Amazon Healthcare Support. The industry category includes Environmental Protection and General Public Services. The procurement stage is complete with the award dated 21st April 2026. This project aims to replace traditional telecare units with consumer-grade devices integrated with telehealth and IoT sensor capabilities, enhancing telecare provision across Scottish regions. The procurement method was limited due to technical reasons, with Censis being the exclusive supplier for this project given its ownership of the relevant intellectual property. The contract, valued at £132,000, was signed on 2nd April 2026.

This tender represents significant opportunities for businesses involved in healthcare technology and IoT integrations. Companies specialising in telecare, telehealth, digital services, and IoT solutions are particularly poised to benefit from such initiatives. This collaboration underscores the importance of strategic partnerships between technology companies and government entities in fostering innovative solutions for public service improvement. Businesses that can deliver scalable digital solutions and adapt to technological advancements will find potential growth and collaborative opportunities in such projects, alongside contributing to public service upgrades and improved community healthcare solutions.

## Notice

South Lanarkshire University HSCP was part of a Scottish consortium, including Falkirk Council, Fife Council, Glasgow City HSCP, Scottish Enterprise, Digital Office, Scottish Government, CENSIS and Amazon. The consortium jointly developed a customised Amazon Echo Show 8 with enhanced fleet-management functionality designed to transform telecare provision. The consortium's aim was to replace costly, limited-function digital dispersed alarm units with consumer-grade devices as a first step, before expanding to include telehealth, Internet of Things (IoT) sensor integration, predictive modelling and Bring Your Own Device capabilities.

### Lot Information

Lot 1

Over the past year, the Council's Technology Enabled Care (TEC) team has been a key contributor to the Glasgow City Region Innovation Programme, supporting the deployment of devices and developing use cases and business cases to progress a scalable regional approach. Initial testing involved registering 20 Echo Show 8 devices, integrating them with the Censis Care Surround platform, and evaluating fleet functionality using the PDSA (Plan-Do-Study-Act) methodology. A further 20 Echo Show 8 devices were then deployed within the Blantyre LIFE Intermediate Care service to understand real-world use, user experience and operational processes. Outcomes from this phase showed that service users were more confident in using technology, were independently using the devices for medication reminders, and were engaging with features such as music, radio stations and podcasts, supporting improved daily routines and digital inclusion. Building on this, the TEC team and Clydesdale locality Care at Home team are now launching a pilot to deliver virtual medication prompting using Echo Show 8 devices, with Care at Home staff providing prompts via video calls at the times set out in each service user's care plan. The pilot aims to improve convenience, flexibility and digital inclusion while releasing Care at Home capacity to meet increasing demand. To support full scale-up and rollout of all devices, the Care Surround subscription licensing requires extension for a further 12 months. This will provide continued access to the Care Surround software and device management platform, integration of all devices, SIM data connectivity for hub devices, up to 100 staff user accounts, and support, rollout assistance and additional functionality development from Censis

### Procurement Information

The works, services or supplies can be supplied by only one suitable contractor because competition is absent for technical reasons and no alternative or substitute exists and the absence of competition is not the result of an artificial narrowing down of the parameters of the procurement. As Censis owns the CareSurround brand and intellectual property, the Council can only access the required software from Censis.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR554285 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Apr 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 2 Apr 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £132,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH LANARKSHIRE COUNCIL |
| Locality | HAMILTON |
| Post town | Motherwell |
| Postcode | ML3 0AA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM9 Southern Scotland |
| ITL 3 | TLM95 South Lanarkshire |
| Local authority | South Lanarkshire |
| Electoral ward | Hamilton North and East |
| Westminster constituency | Hamilton and Clyde Valley |
| Delivery location | TLM95 South Lanarkshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CENSIS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253200 - Systems support services
- 72261000 - Software support services

## Release History

- 21 Apr 2026 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR554285

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR554285
  Provision of Amazon Healthcare Support - South Lanarkshire University HSCP was part of a Scottish consortium, including Falkirk Council, Fife Council, Glasgow City HSCP, Scottish Enterprise, Digital Office, Scottish Government, CENSIS and Amazon. The consortium jointly developed a customised Amazon Echo Show 8 with enhanced fleet-management functionality designed to transform telecare provision. The consortium's aim was to replace costly, limited-function digital dispersed alarm units with consumer-grade devices as a first step, before expanding to include telehealth, Internet of Things (IoT) sensor integration, predictive modelling and Bring Your Own Device capabilities.

## Notice URLs

- http://
- http://www.southlanarkshire.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000829916

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000829916. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000829916.json.