---
title: "Patient Carer Online Feedback Service"
ocid: "ocds-r6ebe6-0000831340"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000831340"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000831340.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000831340.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS PUBLIC SERVICES DELIVERY SCOTLAND) (PSD SCOTLAND)"
published: "2026-05-08"
---

# Patient Carer Online Feedback Service

Buyer: THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS PUBLIC SERVICES DELIVERY SCOTLAND) (PSD SCOTLAND)  
Current stage: Award  
OCID: ocds-r6ebe6-0000831340

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000831340)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000831340.json)

## Summary

The Common Services Agency, also known as Public Services Delivery Scotland (PSD Scotland), has successfully completed a procurement process for the Patient Carer Online Feedback Service. This contract, executed on behalf of the Scottish Government's Planning and Quality Division, encompasses procuring appropriate services and technology for a feedback website aimed at NHS Scotland patients and carers. The tender was conducted through an open procedure, classified under the 'services' category and connected to the health industry. The project, located in Edinburgh, was awarded to Care Opinion (Scotland) Limited on the 1st of April, 2026, with a contract value of £1,000,000 over a four-year term.

This tender offers significant opportunities for businesses, particularly those specialising in health-related technology services. The open procurement method and substantial budget highlight potential growth avenues for SMEs capable of delivering quality service and competitive pricing. Companies equipped to offer digital solutions in healthcare feedback systems are well-suited to compete in this domain, as the contract emphasises service quality and cost-effectiveness as key award criteria. The engagement with such government contracts can foster business expansion and enhance credibility through association with NHS Scotland projects.

## Notice

NHS NSS is acting on behalf of The Scottish Government Planning and Quality Division in procuring the appropriate technology and services to provide a Patient/Carer feedback website for NHS Scotland.

### Lot Information

Lot 1

NHS NSS is acting on behalf of The Scottish Government Planning and Quality Division in procuring the appropriate technology and services to provide a Patient/Carer feedback website for NHS Scotland.. The budget for the specification is 1000000 GBP over a 4 year term.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY555489 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 May 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 1 Apr 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS PUBLIC SERVICES DELIVERY SCOTLAND) (PSD SCOTLAND) |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CARE OPINION (SCOTLAND |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 8 May 2026 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY555489

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY555489
  Patient Carer Online Feedback Service - NHS NSS is acting on behalf of The Scottish Government Planning and Quality Division in procuring the appropriate technology and services to provide a Patient/Carer feedback website for NHS Scotland.

## Notice URLs

- http://
- http://publicservicesdelivery.scot/about/procurement/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000831340

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000831340. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000831340.json.