---
title: "Vaccination Service Contact Centre"
ocid: "ocds-r6ebe6-0000831492"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000831492"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000831492.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000831492.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS PUBLIC SERVICES DELIVERY SCOTLAND) (PSD SCOTLAND)"
published: "2026-05-21"
---

# Vaccination Service Contact Centre

Buyer: THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS PUBLIC SERVICES DELIVERY SCOTLAND) (PSD SCOTLAND)  
Current stage: Award  
OCID: ocds-r6ebe6-0000831492

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000831492)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000831492.json)

## Summary

The Common Services Agency, also known as Public Services Delivery Scotland (PSD Scotland), based in Edinburgh, has completed the award stage for the contract titled "Vaccination Service Contact Centre." This procurement pertains to the health sector and involves extending the existing services for the Contact Tracing and Vaccination Service Contact Centre, crucial for the Test Trace, Isolate and Support Programme related to the National Pandemic response. The procurement process was conducted via an open procedure, allowing for broad participation, with the contract valued at £300,000 and signed on 1st April 2026. The contract covers services within the region of UKM, funded for a further 12-month extension, demonstrating an ongoing commitment to health service delivery in the area.

This tender presents significant opportunities for businesses specialising in virtual contact centre services, particularly those experienced in healthcare-related operations. Companies with suitable technological capabilities and expertise in managing high-volume call centres, particularly those catering to public health needs, could find growth opportunities through participation in such contracts. Although a large-sized supplier, 8x8, was awarded the contract, similar businesses with the ability to provide robust and scalable solutions may find potential in future similar public procurement projects, especially in regions prioritising health services enhancement.

## Notice

Extension to current contract for the Contact Tracing and Vaccination Service Contact Centre. This virtual contact centre is part of the Test Trace, Isolate and Support (TTIS) Programme that supported the National Pandemic response. Funding has been secured for a further 12 months extension under the current contract.

### Lot Information

Lot 1

Extension to current contract for the Contact Tracing and Vaccination Service Contact Centre. This virtual contact centre is part of the Test Trace, Isolate and Support (TTIS) Programme that supported the National Pandemic response. Funding has been secured for a further 12 months extension under the current contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY556318 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 May 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 1 Apr 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £300,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS PUBLIC SERVICES DELIVERY SCOTLAND) (PSD SCOTLAND) |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 8X8 |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 21 May 2026 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY556318

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY556318
  Vaccination Service Contact Centre - Extension to current contract for the Contact Tracing and Vaccination Service Contact Centre. This virtual contact centre is part of the Test Trace, Isolate and Support (TTIS) Programme that supported the National Pandemic response. Funding has been secured for a further 12 months extension under the current contract.

## Notice URLs

- http://
- http://publicservicesdelivery.scot/about/procurement/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000831492

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000831492. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000831492.json.