---
title: "Contact Centre Solution"
ocid: "ocds-r6ebe6-0000831752"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000831752"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000831752.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000831752.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH ENVIRONMENT PROTECTION AGENCY"
published: "2026-05-12"
---

# Contact Centre Solution

Buyer: SCOTTISH ENVIRONMENT PROTECTION AGENCY  
Current stage: Award  
OCID: ocds-r6ebe6-0000831752

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000831752)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000831752.json)

## Summary

The procurement process for the "Contact Centre Solution" was conducted by the Scottish Environment Protection Agency, located in North Lanarkshire. The procurement falls under the "Environmental protection" industry category and took place in the UKM region. The process has reached the Award stage, as of 12th May 2026, with the contract formally signed on the same date. This limited procurement method was executed as a direct award via the CCS Technical Services Framework RM6116, Lot 4c, without prior publication of a call for competition. The contract, valued at £68,000, has been awarded to Vodafone.

This tender presents significant growth opportunities for businesses that can provide robust solutions for contact centre services, particularly those that are capable of fulfilling specific technical requirements. The procurement was completed as a direct award, suggesting that businesses with established frameworks and strong ties to public service frameworks, especially in the telecommunications or IT service sectors, would find similar future opportunities accessible. Companies with experience in direct procurement processes or able to work within government frameworks would be well-suited to compete in comparable tenders. Likewise, understanding the nuances of public sector partnerships can enhance competitive advantage.

## Notice

Contact call centre service

### Procurement Information

Direct award via CCS Technical Services Framework RM6116, Lot 4c

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY555688 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 May 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 12 May 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £68,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH ENVIRONMENT PROTECTION AGENCY |
| Locality | HOLYTOWN, NORTH LANARKSHIRE |
| Post town | Motherwell |
| Postcode | ML1 4WQ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM34 North Lanarkshire |
| Local authority | North Lanarkshire |
| Electoral ward | Mossend and Holytown |
| Westminster constituency | Airdrie and Shotts |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VODAFONE |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71356000 - Technical services

## Release History

- 12 May 2026 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY555688

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY555688
  Contact Centre Solution - Contact call centre service

## Notice URLs

- http://
- http://www.sepa.org.uk
- http://www.vodafone.co.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000831752

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000831752. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000831752.json.