---
title: "Business Objects (SAP) Maintenance and Support"
ocid: "ocds-r6ebe6-0000831769"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000831769"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000831769.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000831769.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS PUBLIC SERVICES DELIVERY SCOTLAND) (PSD SCOTLAND)"
published: "2026-05-12"
---

# Business Objects (SAP) Maintenance and Support

Buyer: THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS PUBLIC SERVICES DELIVERY SCOTLAND) (PSD SCOTLAND)  
Current stage: Award  
OCID: ocds-r6ebe6-0000831769

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000831769)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000831769.json)

## Summary

The procurement process conducted by The Common Services Agency, also known as Public Services Delivery Scotland (PSD Scotland), involves the award of a contract for the maintenance and support of Business Objects (SAP), a critical software for enterprise-level standard reporting. This procurement falls under the services category with a limited method due to the proprietary nature of the software, as only SAP holds the necessary intellectual property rights. The contract, valued at £90,970.04, was awarded to SAP, a large-scale supplier based in Dublin, to ensure continuity of services critical to NHS Scotland and the Scottish Government. The procurement process, marked under the "award" and "contract" stages, signifies its completion with the contract being signed on 15 April 2026, benefiting the UKM region from the agency's headquarters in Edinburgh.

This tender represents a significant opportunity for businesses specialising in proprietary software maintenance and support, particularly those who can supply niche or uniquely held technologies. Although the direct award decision limits participation, understanding such procurement needs can guide businesses in aligning with potential future collaborations, either through partnership with primary suppliers like SAP or by innovating complementary solutions. Companies capable of servicing proprietary software used within public sector frameworks may find business growth through involvement with similar future tenders. Additionally, this contract reflects the importance of maintaining expertise in specific technologies and the potential market dominance granted by holding proprietary rights.

## Notice

One of the main reasons for its success is that Business Objects provides a very effective platform for Enterprise-level standard reporting, allowing users to quickly develop ad hoc queries and to set up schedules and publications to a range of destinations and formats, supporting decision-making across the NHS by budget holders, PHS analysts in many areas including, for example, FOI requests, PCF in many of its business operations, PC&FS dental and ophthalmic payment and activity information and the Scottish Government during the pandemic and beyond. It's Enterprise-level standard reporting functionality complements and broadens the insights provided by the data visualisation offering of other tools such as Tableau and Power BI.

### Lot Information

Lot 1

Business Objects is the most widely used of the SAP Business Intelligence Suite of products available to NSS and is an intuitive application to use, allowing users to query data and build reports using familiarly named objects. The use of Business Objects within NSS and in the wider NHS has grown steadily since the 2000s. A large volume of report content has been developed since then and a million plus query refreshes are carried out annually on the NSS system alone. NSS usage trends remain steady with no indication of any marked decline in activity. This is a direct award.

### Procurement Information

SAP is the sole supplier able to provide maintenance and support for the Business Objects software, as it is proprietary to SAP and no other supplier has the legal or technical ability to provide the required updates, patches, and support services. The use of Business Objects is critical to NHS Scotland and the Scottish Government, supporting essential business intelligence and reporting functions. Awarding this contract to any other supplier is not possible due to the absence of competition for technical reasons, as only SAP holds the necessary intellectual property rights and technical capability to deliver the required services. This direct award ensures continuity of service and mitigates the risk of disruption to critical reporting and analytics across NHS Scotland.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY555712 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 May 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 15 Apr 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £90,970 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS PUBLIC SERVICES DELIVERY SCOTLAND) (PSD SCOTLAND) |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SAP |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 12 May 2026 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY555712

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY555712
  Business Objects (SAP) Maintenance and Support - One of the main reasons for its success is that Business Objects provides a very effective platform for Enterprise-level standard reporting, allowing users to quickly develop ad hoc queries and to set up schedules and publications to a range of destinations and formats, supporting decision-making across the NHS by budget holders, PHS analysts in many areas including, for example, FOI requests, PCF in many of its business operations, PC&FS dental and ophthalmic payment and activity information and the Scottish Government during the pandemic and beyond. It's Enterprise-level standard reporting functionality complements and broadens the insights provided by the data visualisation offering of other tools such as Tableau and Power BI.

## Notice URLs

- http://
- http://publicservicesdelivery.scot/about/procurement/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000831769

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000831769. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000831769.json.