---
title: "P25-076 Research Services - Customer Service"
ocid: "ocds-r6ebe6-0000831781"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000831781"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000831781.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000831781.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SKILLS DEVELOPMENT SCOTLAND LTD"
published: "2026-05-12"
---

# P25-076 Research Services - Customer Service

Buyer: SKILLS DEVELOPMENT SCOTLAND LTD  
Current stage: Award  
OCID: ocds-r6ebe6-0000831781

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000831781)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000831781.json)

## Summary

Skills Development Scotland Ltd, situated at Monteith House in Glasgow, has completed the procurement process for a contract titled "P25-076 Research Services - Customer Service" under the services industry category. The procurement followed an open procedure and pertains to the UKM region. The process, initiated as a tender, reached the award stage on 12th May 2026, with the contract being signed on 30th April 2026. This procurement was executed via the GCloud 14 framework in adherence to Crown Commercial Services guidelines, as indicated by its classification under the CPV code 73110000.

This contract is an opportunity for large business entities specialising in research services, particularly those focused on customer service, to engage with the public sector. Skills Development Scotland Ltd operates as a non-departmental public body, providing an excellent platform for businesses to expand their portfolio within governmental contracts. The successful supplier for this contract, Gartner, highlights the suitability of large-scale organisations to compete in such procurements, especially through frameworks like GCloud 14. Although the bidding process attracted only one bid, potential future opportunities under similar frameworks could benefit companies aiming to diversify their services across the UK public sector.

## Notice

Research Services - Customer Service

### Lot Information

Lot 1

Research Services - Customer Service. Please note that as this requirement was procured through Gcloud 14, the award criteria is different to the options that are available through PCS. The Gcloud 14 process was followed as per the Crown Commercial Services guidelines

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY555710 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 May 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Apr 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £144,600 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SKILLS DEVELOPMENT SCOTLAND LTD |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 1DY |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow East |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GARTNER |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 12 May 2026 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY555710

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY555710
  P25-076 Research Services - Customer Service - Research Services - Customer Service

## Notice URLs

- http://
- http://www.skillsdevelopmentscotland.co.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000831781
- https://www.scotcourts.gov.uk/the-courts/court-locations/glasgow-sheriff-court-and-justice-of-the-peace-cour

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000831781. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000831781.json.