---
title: "Call Manager Licences"
ocid: "ocds-r6ebe6-0000831969"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000831969"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000831969.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000831969.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SHETLAND ISLANDS COUNCIL"
published: "2026-05-14"
---

# Call Manager Licences

Buyer: SHETLAND ISLANDS COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000831969

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000831969)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000831969.json)

## Summary

The procurement process for "Call Manager Licences" was organised by the Shetland Islands Council, with the buying organisation located in Lerwick, Shetland. The project falls under the goods category specifically related to phone systems, and was processed through an open procedure method, providing a straightforward opportunity for suppliers. The procurement reached the Award stage, with the contract signed on 14 May 2026. The process related to lot 1 is complete, with all deliveries aimed for the UKM66 region, focusing on enhancing telecommunications systems.

This tender presents an opportunity for businesses in the telecommunications sector, in particular those capable of supplying software or systems akin to a call manager system. Ideal candidates are those who can provide high-quality tech solutions efficiently and effectively for public services. Despite the contract being awarded to INSIGHT DIRECT (UK) LTD, the open nature of the procurement method indicates a competitive landscape. Large businesses with the capacity to deliver electronic and remote solutions may find similar future tenders beneficial for business growth, particularly within public service improvements in Shetland and similar regions.

## Notice

Phone System - Call Manager Licences

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY555855 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 May 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 14 May 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £111,895 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SHETLAND ISLANDS COUNCIL |
| Locality | LERWICK, SHETLAND |
| Post town | Lerwick |
| Postcode | ZE1 0LZ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM2 Highlands and Islands |
| ITL 3 | TLM20 Highlands and Islands |
| Local authority | Shetland Islands |
| Electoral ward | Lerwick North and Bressay |
| Westminster constituency | Orkney and Shetland |
| Delivery location | TLM66 Shetland Islands |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSIGHT DIRECT (UK |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 14 May 2026 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY555855

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY555855
  Call Manager Licences - Phone System - Call Manager Licences

## Notice URLs

- http://
- http://www.shetland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000831969

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000831969. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000831969.json.