---
title: "Provision of Managed Work for Housing Benefit (HB) and Council Tax (CTR) Claims"
ocid: "ocds-r6ebe6-0000833514"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000833514"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000833514.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000833514.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "WEST DUNBARTONSHIRE COUNCIL"
published: "2026-06-03"
---

# Provision of Managed Work for Housing Benefit (HB) and Council Tax (CTR) Claims

Buyer: WEST DUNBARTONSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000833514

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000833514.json)

## Summary

West Dunbartonshire Council has completed the procurement process for the "Provision of Managed Work for Housing Benefit (HB) and Council Tax (CTR) Claims". This contract falls under the services industry category and is located in West Dunbartonshire, Scotland (region UKM81). The process was conducted using an open procedure and has reached the award stage with the contract being signed on 13th March 2026. The primary focus of this procurement is to aid the council by assessing HB and CTR claims, which includes the processing of new claims and any changes of circumstance. The awarded contract, valued at £160,000, highlights the council's requirement for a cost-effective, off-site processing solution alongside high accuracy and secure electronic connection standards.

This tender presents a promising opportunity for businesses in the public service sector, particularly those specialising in administrative and support services. Companies that provide off-site managed services solutions, demonstrate proven governance and management arrangements, and possess expertise in liaising with public service client teams would be well-suited to benefit from similar opportunities. The involvement of NEC Software Solutions UK Limited, an SME, indicates the council's openness to smaller enterprises, providing a platform for growth through offering solutions that align with industry best practices and standards.

## Notice

The aim is to assist the Council by assessing HB and CTR claims, and the appointed supplier will process new claims and change of circumstance claims to completion. Requirements will include: A low cost, off-site processing solution; Guaranteed output with a high level of accuracy; A reliable, secure and fast electronic connection to their virtual network and industry best practice security; Proven governance and management arrangements; Achievement of service standards; Access to proven toolkits, processes and best practice for individual service areas; Access to expertise and professional capacity from their existing talent pool; Extensive experience of liaising with client service teams; and Processing and ongoing management of Housing Benefit & Council Tax Reduction cases.

### Lot Information

Lot 1

The aim is to assist the Council by assessing HB and CTR claims, and the appointed supplier will process new claims and change of circumstance claims to completion. Requirements will include: A low cost, off-site processing solution; Guaranteed output with a high level of accuracy; A reliable, secure and fast electronic connection to their virtual network and industry best practice security; Proven governance and management arrangements; Achievement of service standards; Access to proven toolkits, processes and best practice for individual service areas; Access to expertise and professional capacity from their existing talent pool; Extensive experience of liaising with client service teams; and Processing and ongoing management of Housing Benefit & Council Tax Reduction cases.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN557184 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Jun 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 13 Mar 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £160,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST DUNBARTONSHIRE COUNCIL |
| Locality | DUMBARTON |
| Post town | Glasgow |
| Postcode | G82 1QL |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM31 East Dunbartonshire and West Dunbartonshire |
| Local authority | West Dunbartonshire |
| Electoral ward | Dumbarton |
| Westminster constituency | West Dunbartonshire |
| Delivery location | TLM81 East Dunbartonshire, West Dunbartonshire, and Helensburgh and Lomond |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NEC SOFTWARE SOLUTIONS |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75310000 - Benefit services

## Release History

- 3 Jun 2026 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN557184

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN557184
  Provision of Managed Work for Housing Benefit (HB) and Council Tax (CTR) Claims - The aim is to assist the Council by assessing HB and CTR claims, and the appointed supplier will process new claims and change of circumstance claims to completion. Requirements will include: A low cost, off-site processing solution; Guaranteed output with a high level of accuracy; A reliable, secure and fast electronic connection to their virtual network and industry best practice security; Proven governance and management arrangements; Achievement of service standards; Access to proven toolkits, processes and best practice for individual service areas; Access to expertise and professional capacity from their existing talent pool; Extensive experience of liaising with client service teams; and Processing and ongoing management of Housing Benefit & Council Tax Reduction cases.

## Notice URLs

- http://
- http://www.west-dunbarton.gov.uk/business/suppliers/procurement/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000833514

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000833514. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000833514.json.