--- title: "The Provision of Tenant Satisfaction Surveys" ocid: "ocds-r6ebe6-0000833979" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000833979" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000833979.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000833979.json" source: "Public Contracts Scotland" current_stage: "Tender" buyer: "SCOTTISH BORDERS HOUSING ASSOCIATION LTD" published: "2026-06-10" --- # The Provision of Tenant Satisfaction Surveys Buyer: SCOTTISH BORDERS HOUSING ASSOCIATION LTD Current stage: Tender OCID: ocds-r6ebe6-0000833979 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000833979) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000833979.json) ## Summary The procurement process is being conducted by the Scottish Borders Housing Association Ltd, located in Selkirk, with a focus on securing a contract for "The Provision of Tenant Satisfaction Surveys." This tender, under the industry category of housing and community amenities, is set in the Scottish Borders region (UKM91). The procurement is currently at the tender stage, having been initiated on 10th June 2026, with the tender period closing on 13th July 2026. The procurement process is being conducted using the open procedure, with submissions allowed electronically. The value of the contract is estimated at £150,000 GBP, and it aims to commence in August 2026 for an initial period of three years, with potential extensions based on performance. Key dates include both the tender period end, which is synchronised with the award decision on 13th July 2026. This tender presents a lucrative opportunity for businesses specialising in market research and survey services, particularly those experienced in working with housing associations or the public sector. It offers a stable contract over several years with potential extensions, allowing for ongoing business relationships and the probability for service innovations. Companies with established expertise in tenant satisfaction surveys, robust data handling capacities, and the ability to demonstrate community benefits will be well-suited to compete for this contract. Furthermore, businesses should be ready to engage within the electronic submission and communication framework outlined by the procurement, enhancing operational efficiency and reducing barriers to participation. ## Notice SBHA wish to Award a contract for the provision of a Tenant Satisfaction Survey Service. ### Lot Information Lot 1 Scottish Borders Housing Association (SBHA) is seeking to award a contract for the Provision of a Tenant Satisfaction Survey service and invites tenders for delivery of the service as set out in the accompanying Specification of Requirements document. The Service will commence in August 2026 for a period of three (3) years with the option to extend this on two (2) occasions for a 12 month period. Any extension will be at the sole discretion of SBHA and will be based upon performance during term.. SBHA will carry out an Experian Check as part of the Selection Criteria a minimum score of 51 aligns with SBHA's risk profile. Options: As the nature of this Contract there may be further innovations in the service provision, SBHA would want to remain flexible in ensuring the services are future proofed. Renewal: 2 x 12 months after the initial 3 year period ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN557679 | | Notice type | PCS Notice - Website Contract Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 10 Jun 2026 | | Submission deadline | 13 Jul 2026 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £150,000 | | Lots value | £150,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SCOTTISH BORDERS HOUSING ASSOCIATION LTD | | Locality | SELKIRK | | Post town | Galashiels | | Postcode | TD7 5DT | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM9 Southern Scotland | | ITL 3 | TLM91 Scottish Borders | | Local authority | Scottish Borders | | Electoral ward | Selkirkshire | | Westminster constituency | Berwickshire, Roxburgh and Selkirk | | Delivery location | TLM91 Scottish Borders | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79342311 - Customer satisfaction survey ## Release History - 10 Jun 2026 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN557679 ## Documents - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN557679 The Provision of Tenant Satisfaction Surveys - SBHA wish to Award a contract for the provision of a Tenant Satisfaction Survey Service. ## Notice URLs - http:// - http://www.publiccontractsscotland.gov.uk - http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2363 - http://www.sbha.org.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000833979 - https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/ - https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=833979 - https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=833979 - https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000833979. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000833979.json.