---
title: "Support and Maintenance Services for Statutory Redress Scheme for Survivors of Abuse in Care Case Management System"
ocid: "ocds-r6ebe6-0000833995"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000833995"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000833995.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000833995.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH GOVERNMENT"
published: "2026-06-08"
---

# Support and Maintenance Services for Statutory Redress Scheme for Survivors of Abuse in Care Case Management System

Buyer: SCOTTISH GOVERNMENT  
Current stage: Award  
OCID: ocds-r6ebe6-0000833995

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## Summary

The Scottish Government has awarded a contract for "Support and Maintenance Services for the Statutory Redress Scheme for Survivors of Abuse in Care Case Management System." This procurement, under the industry category of services, was initiated by the Scottish Government on behalf of the Scottish Ministers. Located in Glasgow, the tender process was completed using a limited procurement method, specifically through a call down from the Crown Commercial Services GCloud14 Framework agreement. The procurement stage is marked as "complete," with the contract being signed on 3rd June 2026, and valued at £1,000,000 GBP. The timeline highlights 8th June 2026 as a key date for documentation purposes.

This tender presents significant opportunities for businesses involved in providing IT support and system maintenance services, particularly those experienced in managing complex case management systems. Large-scale organisations similar to Deloitte LLP, which has been awarded the contract, would be well-positioned to compete for such opportunities due to their capacity to deliver extensive technical support and development services. The contract supports a critical public service, offering businesses an opportunity not only for financial growth but also for contributing to meaningful social outcomes through the efficient operation of the Redress Scheme's technological infrastructure.

## Notice

Scottish Government of behalf of Scottish Ministers has a requirement for an external service provider to provide support, maintenance and adhoc development services for the Case Management System associated with Scotlands's Statutory Redress Scheme.

### Lot Information

Lot 1

Scotland's Redress Scheme delivers on a commitment to provide financial redress to survivors of historic abuse in care. A bespoke Case Management System (CMS) supports applications for the Redress Scheme. Scottish Government are seeking to award a services contract under the remit of a 2 years + 1 CCS call down contract to support all technical components required to operate CMS. This includes associated databases, interfaces and non-production environments, system support, maintenance and adhoc development services.. Call down from Crown Commercial Services Framework GCloud 14 ref RM1557.14

### Procurement Information

Call down from Crown Commercial Services GCloud14 Framework agreement ref RM1557.14

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN557440 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Jun 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 3 Jun 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH GOVERNMENT |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 8LU |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DELOITTE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 8 Jun 2026 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN557440

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN557440
  Support and Maintenance Services for Statutory Redress Scheme for Survivors of Abuse in Care Case Management System - Scottish Government of behalf of Scottish Ministers has a requirement for an external service provider to provide support, maintenance and adhoc development services for the Case Management System associated with Scotlands's Statutory Redress Scheme.

## Notice URLs

- http://
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000833995
- https://www.gov.scot

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000833995. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000833995.json.