--- title: "Integrated Hospitality Technology platform (EPOS, Digital Ordering, Kiosk & CRM Solutions)" ocid: "ocds-r6ebe6-0000834454" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000834454" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000834454.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000834454.json" source: "Public Contracts Scotland" current_stage: "Planning" buyer: "UNIVERSITY OF EDINBURGH" published: "2026-06-17" --- # Integrated Hospitality Technology platform (EPOS, Digital Ordering, Kiosk & CRM Solutions) Buyer: UNIVERSITY OF EDINBURGH Current stage: Planning OCID: ocds-r6ebe6-0000834454 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000834454) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000834454.json) ## Summary The University of Edinburgh is planning a procurement process for an "Integrated Hospitality Technology Platform" aimed at enhancing its multi-site catering operations. This project, which falls under the education category, seeks a service provider for a comprehensive software and hardware solution. The scope involves retail, full-service restaurants, bars, and hotel operations across Edinburgh (UKM75 region). As of 17th June 2026, the process is in the planning stage, with a Prior Information Notice (PIN) documented for potential suppliers. The anticipated date for future notices is 28th August 2026, emphasising planning initiatives aligned with public law procurement guidelines. This tender presents an ideal opportunity for businesses with expertise in developing scalable point-of-sale (EPoS) systems, mobile digital ordering applications, self-service kiosks, and customer relationship management (CRM) solutions. The requirement for integrated payment options, customer loyalty programs, and kitchen display systems highlights opportunities for technology firms specialising in integrated commercial solutions and customer experience enhancements. Companies capable of offering comprehensive, streamlined systems that provide insights into consumer behaviour will be particularly well-suited for this contract, offering substantial potential for business growth and partnership with a leading educational institution. ## Notice The University requires a flexible and scalable software and hardware solution to support the efficient operation of a complex, multi-site catering environment. This solution must seamlessly operate across the full catering estate, which spans a range of commercial operations including: retail, full-service restaurants, bars and hotels. ### Lot Information Lot 1 The solution must encompass: EPoS tills to include hand-held POS, with integrated payment options and merchant services. Digital ordering via a mobile application, enabling: Order & Pay at Table through QR code scanning or similar Order-ahead for collection (Click & Collect) Order for delivery to pre-set locations Self-service kiosks for fast, intuitive customer ordering, with integrated payment options Customer reward options applicable & redeemable across all digital ordering, kiosk and EPoS channels. For example: loyalty programmes, meal deals, multi buys, digital stamp-cards, vouchers and gift cards. Barista and kitchen display systems/screens (KDS) to streamline order management and fulfilment from all order channels Customer Relationship Management solution to bring all sales and customer data together to provide meaningful insights into customer behaviour and spending patterns, allowing for targeted marketing strategies and personalised offers. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN558120 | | Notice type | OJEU - F1 - Prior Information Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 17 Jun 2026 | | Submission deadline | Not specified | | Future notice date | 28 Aug 2026 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | UNIVERSITY OF EDINBURGH | | Locality | EDINBURGH | | Post town | Edinburgh | | Postcode | EH1 1HT | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM1 East Central Scotland | | ITL 3 | TLM13 City of Edinburgh | | Local authority | City of Edinburgh | | Electoral ward | City Centre | | Westminster constituency | Edinburgh East and Musselburgh | | Delivery location | TLM75 City of Edinburgh | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72212110 - Point of sale (POS) software development services ## Release History - 17 Jun 2026 at 00:00 - Planning - OJEU - F1 - Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN558120 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN558120&idx=1 17th June 2026 - PIN Information Document - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN558120 Integrated Hospitality Technology platform (EPOS, Digital Ordering, Kiosk & CRM Solutions) - The University requires a flexible and scalable software and hardware solution to support the efficient operation of a complex, multi-site catering environment. This solution must seamlessly operate across the full catering estate, which spans a range of commercial operations including: retail, full-service restaurants, bars and hotels. ## Notice URLs - http:// - http://www.ed.ac.uk - http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=834454 - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000834454 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000834454. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000834454.json.