---
title: "Patient Advice and Support Service for NHS Scotland"
ocid: "ocds-r6ebe6-0000834997"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000834997"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000834997.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000834997.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "NSS NATIONAL PROCUREMENT"
published: "2026-06-18"
---

# Patient Advice and Support Service for NHS Scotland

Buyer: NSS NATIONAL PROCUREMENT  
Current stage: Award  
OCID: ocds-r6ebe6-0000834997

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000834997.json)

## Summary

The procurement process involves NSS National Procurement as the buying organisation, located at Gyle Square, Edinburgh. The tender is titled "Patient Advice and Support Service for NHS Scotland," targeting the services industry category, specifically focusing on healthcare-related advice and support. This procurement is for services to be delivered across all entities constituted under the National Health Service (Scotland) Act 1978. The contract is currently active, with a start date of 1st June 2026 and an end date of 30th November 2026. The industry classification code is 85312310, and it was awarded to Citizens Advice Scotland, a large-scale supplier. The necessary amendments to the contract comply with the Public Contracts (Scotland) Regulations 2015, ensuring the inclusion of additional services until November 2026.

This tender offers significant business growth opportunities, particularly for organisations experienced in providing advisory and support services in the healthcare sector. Businesses proficient in delivering independent and confidential information and support, particularly those with infrastructure capable of managing online, phone, and in-person assistance, are well-suited to compete. The procurement method involved is competitive, benefiting companies that can demonstrate their ability to achieve high-quality service standards and adapt to additional service requirements like those for the Eljamel Independent Clinical Review support. Engaging in this contract can enhance a firm's reputation and expand its influence within the healthcare advisory sector in Scotland.

### Lot Information

Lot 1

The Patient Advice and Support Service is an independent service which provides free, accessible and confidential information, advice and support to patients and members of the public regarding NHSScotland healthcare. The contractor will provide and/or coordinate a consistent service to patients and other members of the public where thoseaffected wish to give feedback or comments or raise concerns or complaints about NHSservices in Scotland Additional Services - The additional services being requested for the current contractor to provide support for the Eljamel Independent Clinical Review (ICR), supporting former patients to complete applicant statements. This will be through online, phone, and in-person support to assist participant complete statements. The support offered to applicants will be over an additional 6-month period.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN558255 |
| Notice type | OJEU - F20 - Modification Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Jun 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 12 Dec 2022 |
| Contract period | 1 Jun 2026 - 30 Nov 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £4,374,628 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NSS NATIONAL PROCUREMENT |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CITIZENS ADVICE SCOTLAND |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85312310 - Guidance services

## Release History

- 18 Jun 2026 at 00:00 - AwardUpdate - OJEU - F20 - Modification Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN558255

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN558255
  Patient Advice and Support Service for NHS Scotland

## Notice URLs

- http://
- http://www.nss.nhs.scot/browse/procurement-and-logistics
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000834997

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000834997. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000834997.json.