---
title: "Award of ITSM Licensing Renewal (GCU)"
ocid: "ocds-r6ebe6-0000835057"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000835057"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000835057.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000835057.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "GLASGOW CALEDONIAN UNIVERSITY"
published: "2026-06-18"
---

# Award of ITSM Licensing Renewal (GCU)

Buyer: GLASGOW CALEDONIAN UNIVERSITY  
Current stage: Award  
OCID: ocds-r6ebe6-0000835057

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000835057)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000835057.json)

## Summary

The public procurement process conducted by Glasgow Caledonian University involves the renewal of IT Service Management (ITSM) licensing for a 12-month period. Situated in Glasgow, the university focuses on maintaining support for core IT service management functions. This procurement, categorised under the goods industry, falls under the Education sector. It employs an open procedure method and is currently at the Award stage, with the contract being signed on 3rd June 2026. The procurement was necessitated to uphold the university's IT service capabilities, with Mozaic Services Ltd based in London, awarded as the supplier. The total value of the contract is £120,394.92.

This tender offers significant opportunities for businesses specialising in IT solutions, particularly those experienced in service management tools and licensing. The open procedure method encourages broad participation, making it suitable for small and medium-sized enterprises (SMEs), as evidenced by Mozaic Services Ltd's successful bid. Such tenders enable businesses to solidify their market presence in the educational sector and expand their portfolios across the UK regions. Engaging in a contract with an esteemed institution like Glasgow Caledonian University could serve as a prestigious reference, facilitating further business growth and development.

## Notice

The University has identified the need to renew its ITSM licensing for a 12-month period. This renewal is essential to maintain support for core IT service management functions, including incident management and service request fulfilment.

### Lot Information

Lot 1

The University has identified the need to renew its ITSM licensing for a 12-month period. This renewal is essential to maintain support for core IT service management functions, including incident management and service request fulfilment.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN558289 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Jun 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 3 Jun 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £120,394 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GLASGOW CALEDONIAN UNIVERSITY |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G4 0BA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM82 Glasgow City |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MOZAIC SERVICES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 18 Jun 2026 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN558289

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN558289
  Award of ITSM Licensing Renewal (GCU) - The University has identified the need to renew its ITSM licensing for a 12-month period. This renewal is essential to maintain support for core IT service management functions, including incident management and service request fulfilment.

## Notice URLs

- http://
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000835057
- https://www.gcu.ac.uk/aboutgcu/services-and-facilities/finance/procurement

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000835057. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000835057.json.