---
title: "Provision of IT Service Management Tooling"
ocid: "ocds-r6ebe6-0000836313"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000836313"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000836313.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000836313.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SOCIAL SECURITY SCOTLAND"
published: "2026-07-17"
---

# Provision of IT Service Management Tooling

Buyer: SOCIAL SECURITY SCOTLAND  
Current stage: Award  
OCID: ocds-r6ebe6-0000836313

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000836313)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000836313.json)

## Summary

The procurement process managed by Social Security Scotland focuses on the provision of IT Service Management (ITSM) Tooling to support digital service delivery. Located in Dundee, this contract falls under the industry category of social protection and involves services procurement. The procurement followed an open procedure and has progressed to the award stage, having been finalised on 22nd June 2026. The contract, awarded to Freshworks Inc, is valued at GBP 821,040, inclusive of an optional extension period. The procurement is covered under the G-Cloud 14 framework, specifically Lot 2, allowing a contract duration of up to 36 months with an optional 12-month extension.

This tender creates significant growth opportunities for businesses specialising in IT service management systems, particularly large-scale businesses capable of handling comprehensive digital services management. Freshworks Inc, a large enterprise, secured the contract, indicating that entities with substantial operational capabilities and experience in servicing such frameworks stand to benefit. Businesses familiar with government procurement and capable of providing robust IT solutions under open procurement methods will find similar opportunities advantageous for securing public sector contracts.

## Notice

IT Service Management (ITSM) system to support the effective delivery and management of digital services.

### Lot Information

Lot 1

Provision of IT Service Management Tooling Service. Please be aware that this is not a fixed price contract and, as such, actual spend may vary against the contract value stated above."

Options: There is an option to extend the term of this contract for up to 12 months. The estimated cost of such extension has been factored into the contract value stated above

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL560397 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Jul 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 22 Jun 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £821,040 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOCIAL SECURITY SCOTLAND |
| Locality | DUNDEE |
| Post town | Dundee |
| Postcode | DD1 4BF |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM03 Angus and Dundee City |
| Local authority | Dundee City |
| Electoral ward | Maryfield |
| Westminster constituency | Dundee Central |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 17 Jul 2026 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL560397

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL560397
  Provision of IT Service Management Tooling - IT Service Management (ITSM) system to support the effective delivery and management of digital services.

## Notice URLs

- http://
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000836313
- https://www.socialsecurity.gov.scot/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000836313. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000836313.json.