---
title: "ScotAccount Contact Centre"
ocid: "ocds-r6ebe6-0000837826"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000837826"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000837826.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000837826.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH GOVERNMENT"
published: "2026-07-17"
---

# ScotAccount Contact Centre

Buyer: SCOTTISH GOVERNMENT  
Current stage: Award  
OCID: ocds-r6ebe6-0000837826

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000837826)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000837826.json)

## Summary

The Scottish Government has successfully completed an open procedure procurement for the 'ScotAccount Contact Centre', focusing on providing software licences and support services. The procurement, classified under the industry category of general public services, has been driven by the aim to enhance IT infrastructure notably located in the UKM region of the United Kingdom. The award stage concluded with the identification of Content Guru as the supplier, with a contract valued at £58,600 signed on 15th July 2026. The procurement was executed under the CCS G-Cloud 14 Framework Agreement and covered by the GPA, reflecting compliance with international trade agreements.

This procurement presents significant opportunities for businesses within the IT and software service sectors, particularly those capable of delivering robust contact centre solutions. Although the process is complete, similar opportunities frequently arise for SMEs to engage in public sector procurements, especially those offering innovative or scalable software solutions. The involvement of a large-scale supplier like Content Guru highlights the competitive nature and potential for significant collaborations or partnerships in delivering public services. Companies seeking growth in government contracts should align with the Scottish Government’s procurement strategies for future participation.

## Notice

ScotAccount Contact Centre software licence and support

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL560457 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Jul 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 15 Jul 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £58,600 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH GOVERNMENT |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH6 6QQ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Leith |
| Westminster constituency | Edinburgh North and Leith |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CONTENT GURU |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 17 Jul 2026 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL560457

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL560457
  ScotAccount Contact Centre - ScotAccount Contact Centre software licence and support

## Notice URLs

- http://
- http://www.scotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000837826

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000837826. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000837826.json.