---
title: "Negotiated Contract for the Support of South Lanarkshire Council's Transformational Review of Customer Engagement"
ocid: "ocds-r6ebe6-0000838207"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000838207"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000838207.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000838207.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SOUTH LANARKSHIRE COUNCIL"
published: "2026-07-23"
---

# Negotiated Contract for the Support of South Lanarkshire Council's Transformational Review of Customer Engagement

Buyer: SOUTH LANARKSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000838207

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000838207)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000838207.json)

## Summary

South Lanarkshire Council has awarded a contract for services to support its Transformational Review of Customer Engagement. This contract, identified as SLC/FC/26/030, was awarded using a limited negotiation procedure justified under specific standing orders due to the absence of competition for technical reasons. The process culminated in a contract awarded to Gunn Stewart Solutions, based in Glasgow, commencing on 1st April 2026 and concluding on 31st March 2028, with a potential 12-month extension. The contract carries a value of GBP 63,750 and focuses on general public services and community amenities in the UKM95 region, which includes the headquarters in Hamilton.

This tender presents significant opportunities for businesses involved in public services, particularly those specialising in customer engagement solutions. Due to its specific requirements, businesses with unique technical capabilities and experience in transformational projects similar to those of South Lanarkshire Council stand to benefit. SMEs like Gunn Stewart Solutions, which successfully secured this contract, are well-positioned to compete, indicating a favourable environment for small and medium enterprises with niche expertise in this sector.

## Notice

South Lanarkshire Council have a requirement to procure services to Support South Lanarkshire Council's Transformational Review of Customer Engagement. The award of this contract under the Negotiated Tendering Procedure can be justified under Standing Order 9.3.1 of the Council's Standing Orders on Contracts for the following reason:- The services can only be supplied by one suitable contractor because competition is absent for technical reasons and the absence of competition is not the result of an artificial narrowing down of the parameters of the procurement. The contract term will be from 01 April 2026 - 31 March 2028, with the option to extend for 12-months, in any increment

### Lot Information

Lot 1

Award of a contract without prior publication of a call for competition. South Lanarkshire Council have a requirement to procure services to Support South Lanarkshire Council's Transformational Review of Customer Engagement. Justification for selected award procedure: The award of this contract under the Negotiated Tendering Procedure can be justified under Standing Order 9.3.1 of the Council's Standing Orders on Contracts for the following reasons:- The services can only be supplied by one suitable contractor because competition is absent for technical reasons and the absence of competition is not the result of an artificial narrowing down of the parameters of the procurement. The contract term will be from 01 April 2026 - 31 March 2028, with the option to extend for 12-months, in any increment

### Procurement Information

Justification for selected award procedure: The award of this contract under the Negotiated Tendering Procedure can be justified under Standing Order 9.3.1 of the Council's Standing Orders on Contracts for the following reasons:- The services can only be supplied by one suitable contractor because competition is absent for technical reasons and the absence of competition is not the result of an artificial narrowing down of the parameters of the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL560754 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Jul 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 16 Jul 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £63,750 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH LANARKSHIRE COUNCIL |
| Locality | HAMILTON |
| Post town | Motherwell |
| Postcode | ML3 0AA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM9 Southern Scotland |
| ITL 3 | TLM95 South Lanarkshire |
| Local authority | South Lanarkshire |
| Electoral ward | Hamilton North and East |
| Westminster constituency | Hamilton and Clyde Valley |
| Delivery location | TLM95 South Lanarkshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GUNN STEWART SOLUTIONS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79411000 - General management consultancy services

## Release History

- 23 Jul 2026 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL560754

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL560754
  Negotiated Contract for the Support of South Lanarkshire Council's Transformational Review of Customer Engagement - South Lanarkshire Council have a requirement to procure services to Support South Lanarkshire Council's Transformational Review of Customer Engagement. The award of this contract under the Negotiated Tendering Procedure can be justified under Standing Order 9.3.1 of the Council's Standing Orders on Contracts for the following reason:- The services can only be supplied by one suitable contractor because competition is absent for technical reasons and the absence of competition is not the result of an artificial narrowing down of the parameters of the procurement. The contract term will be from 01 April 2026 - 31 March 2028, with the option to extend for 12-months, in any increment

## Notice URLs

- http://
- http://www.southlanarkshire.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000838207

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000838207. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000838207.json.