---
title: "Social Security Scotland - Provision of 30 Client Advisors - Dundee"
ocid: "ocds-r6ebe6-0000838246"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000838246"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000838246.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000838246.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SOCIAL SECURITY SCOTLAND"
published: "2026-07-27"
---

# Social Security Scotland - Provision of 30 Client Advisors - Dundee

Buyer: SOCIAL SECURITY SCOTLAND  
Current stage: Award  
OCID: ocds-r6ebe6-0000838246

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## Summary

Social Security Scotland, located in Dundee, has completed a procurement process for the provision of 30 client advisors as of 27th July 2026. The procurement, which followed an open procedure, focused on the general public services and social protection within the services industry category. The contract awarded to Venesky Brown Ltd, a large-scale supplier, involves client advisors providing comprehensive support through calls, webchat, email, and potentially face-to-face interactions, ensuring efficient processing of applications, payments, and client records. The procurement process has reached the award stage, with the contract starting on 6th July 2026.

This tender presents significant opportunities for businesses specialising in administrative and client support services, particularly those capable of managing large-scale staffing and comprehensive client interaction services. It is ideal for businesses aiming to expand their portfolio within the public sector, especially in regions like Dundee. The contract, valued at over £2.1 million, includes potential for up to 23 months of extension, significantly enhancing business growth prospects for companies equipped to supply and manage client advisory services at a national level.

## Notice

The provision of 30 client advisors located in Dundee providing the following services: - Through inbound and outbound calls, will provide clients with accurate information in a warm and friendly way. - Will also interact with clients online via webchat, email and may have the opportunity to engage with clients face-to-face. - Will process client applications in a timely and efficient manner making sure their details are correct, and they have supplied all the required information. - Will process payments, client requests, record case updates accurately and arrange appointment bookings. - Will be expected to maintain accurate and up-to-date information on all cases and be involved in the drafting of client letters. - Will handle sensitive and personal information confidentially. This is really important to safeguard client and colleague data. - Will work as part of a team to record client feedback and resolve or escalate customer queries and complaints. - Will be working as part of a wider network within the organisation and will help and support colleagues and Team Managers to provide an efficient and high-quality service to all clients.

### Lot Information

Lot 1

Provision of 30 Client Advisers for Social Security Scotland located in Dundee.. The value of the 30 client advisor' contracts in this notice is 566,993.70 GBP based on approximately 6 months at the indicative 18,899.79 GBP per client advisor. If the full extension options were taken up the estimated extension value per client advisor is 52,011.05 GBP.

Options: Each client advisor contract has provision for the contract to be extended up to a maximum of 23 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL560977 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Jul 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 6 Jul 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £2,127,325 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOCIAL SECURITY SCOTLAND |
| Locality | DUNDEE |
| Post town | Dundee |
| Postcode | DD1 4BF |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM03 Angus and Dundee City |
| Local authority | Dundee City |
| Electoral ward | Maryfield |
| Westminster constituency | Dundee Central |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VENESKY BROWN |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79620000 - Supply services of personnel including temporary staff

## Release History

- 27 Jul 2026 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL560977

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL560977
  Social Security Scotland - Provision of 30 Client Advisors - Dundee - The provision of 30 client advisors located in Dundee providing the following services: - Through inbound and outbound calls, will provide clients with accurate information in a warm and friendly way. - Will also interact with clients online via webchat, email and may have the opportunity to engage with clients face-to-face. - Will process client applications in a timely and efficient manner making sure their details are correct, and they have supplied all the required information. - Will process payments, client requests, record case updates accurately and arrange appointment bookings. - Will be expected to maintain accurate and up-to-date information on all cases and be involved in the drafting of client letters. - Will handle sensitive and personal information confidentially. This is really important to safeguard client and colleague data. - Will work as part of a team to record client feedback and resolve or escalate customer queries and complaints. - Will be working as part of a wider network within the organisation and will help and support colleagues and Team Managers to provide an efficient and high-quality service to all clients.

## Notice URLs

- http://
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000838246
- https://www.socialsecurity.gov.scot/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000838246. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000838246.json.