---
title: "Social Security Scotland - Provision of 39 Client Advisors - Glasgow"
ocid: "ocds-r6ebe6-0000838252"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000838252"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000838252.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000838252.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SOCIAL SECURITY SCOTLAND"
published: "2026-07-27"
---

# Social Security Scotland - Provision of 39 Client Advisors - Glasgow

Buyer: SOCIAL SECURITY SCOTLAND  
Current stage: Award  
OCID: ocds-r6ebe6-0000838252

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## Summary

Social Security Scotland has completed an open procurement process to appoint a supplier for the provision of 39 client advisors in Glasgow. The award, part of a framework agreement titled "Social Security Scotland - Provision of 39 Client Advisors - Glasgow," was announced on 27th July 2026. This contract is a key component in the area of social protection services, occurring under the jurisdiction of the city of Glasgow, with a procurement method classified as an open procedure. The contract, valued at approximately £2,765,522.76, was awarded to Venesky Brown Ltd and involves operations such as managing client interactions via calls, online communication, and processing applications, with prospects for a contract extension up to 23 months.

This award presents significant growth opportunities to businesses specialising in client advisory, customer service management, and administrative support, particularly those capable of dealing with sensitive personal information. Firms that thrive in dynamic environments, and those with the capacity to scale operations in accordance with contract demands, are particularly well-placed to compete in similar tenders. Those within the staffing and recruitment industry, keen to broaden their provision of professional personnel to public sector clients, will find value in participating in such procurement opportunities as seen in this competitive bidding process.

## Notice

The provision of 39 client advisors located in Glasgow, providing the following services: - Through inbound and outbound calls, will provide clients with accurate information in a warm and friendly way. - Will also interact with clients online via webchat, email and may have the opportunity to engage with clients face-to-face. - Will process client applications in a timely and efficient manner making sure their details are correct, and they have supplied all the required information. - Will process payments, client requests, record case updates accurately and arrange appointment bookings. - Will be expected to maintain accurate and up-to-date information on all cases and be involved in the drafting of client letters. - Will handle sensitive and personal information confidentially. This is really important to safeguard client and colleague data. - Will work as part of a team to record client feedback and resolve or escalate customer queries and complaints. - Will be working as part of a wider network within the organisation and will help and support colleagues and Team Managers to provide an efficient and high-quality service to all clients.

### Lot Information

Lot 1

Provision of 39 client Advisers for Social Security Scotland located in Glasgow.. The value of the 39 client advisor' contracts in this notice is 702,808.47GBP based on approximately 6 months at the indicative 18,020.73 GBP per client advisor. If the full extension options were taken up the estimated extension value per client advisor is 52,890.11 GBP.

Options: Each client advisor contract has provision for the contract to be extended up to a maximum of 23 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL560972 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Jul 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 6 Jul 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £2,765,522 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOCIAL SECURITY SCOTLAND |
| Locality | DUNDEE |
| Post town | Dundee |
| Postcode | DD1 4BF |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM03 Angus and Dundee City |
| Local authority | Dundee City |
| Electoral ward | Maryfield |
| Westminster constituency | Dundee Central |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VENESKY BROWN |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79620000 - Supply services of personnel including temporary staff

## Release History

- 27 Jul 2026 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL560972

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL560972
  Social Security Scotland - Provision of 39 Client Advisors - Glasgow - The provision of 39 client advisors located in Glasgow, providing the following services: - Through inbound and outbound calls, will provide clients with accurate information in a warm and friendly way. - Will also interact with clients online via webchat, email and may have the opportunity to engage with clients face-to-face. - Will process client applications in a timely and efficient manner making sure their details are correct, and they have supplied all the required information. - Will process payments, client requests, record case updates accurately and arrange appointment bookings. - Will be expected to maintain accurate and up-to-date information on all cases and be involved in the drafting of client letters. - Will handle sensitive and personal information confidentially. This is really important to safeguard client and colleague data. - Will work as part of a team to record client feedback and resolve or escalate customer queries and complaints. - Will be working as part of a wider network within the organisation and will help and support colleagues and Team Managers to provide an efficient and high-quality service to all clients.

## Notice URLs

- http://
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000838252
- https://www.socialsecurity.gov.scot/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000838252. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000838252.json.