{ "tag": [ "compiled" ], "id": "ocds-r6ebe6-0000838457-2026-08-28T00:00:00Z", "date": "2026-08-28T00:00:00Z", "ocid": "ocds-r6ebe6-0000838457", "initiationType": "tender", "parties": [ { "id": "org-15", "name": "Scottish Enterprise", "identifier": { "legalName": "Scottish Enterprise" }, "address": { "streetAddress": "Atrium Court, 50 Waterloo Street", "locality": "Glasgow", "region": "UKM82", "postalCode": "G2 6HQ" }, "contactPoint": { "email": "joanne.napier@scotent.co.uk", "telephone": "+44 1414686024", "url": "http://www.publiccontractsscotland.gov.uk" }, "roles": [ "buyer" ], "details": { "classifications": [ { "id": "Regional or local agency/office", "scheme": "TED_CA_TYPE" }, { "id": "04", "description": "Economic affairs", "scheme": "COFOG" } ], "url": "http://www.scottish-enterprise.com/" } }, { "id": "org-16", "name": "Highlands and Islands Enterprise", "identifier": { "legalName": "Highlands and Islands Enterprise" }, "address": { "streetAddress": "An Lochran, 10 Inverness Campus", "locality": "Inverness", "region": "UKM6", "postalCode": "IV2 5NA" }, "contactPoint": { "email": "hieprocurement@hient.co.uk", "telephone": "+44 1463245245" }, "roles": [ "buyer" ], "details": { "classifications": [ { "id": "Regional or local agency/office", "scheme": "TED_CA_TYPE" }, { "id": "04", "description": "Economic affairs", "scheme": "COFOG" } ] } }, { "id": "org-17", "name": "South of Scotland Enterprise Agency", "identifier": { "legalName": "South of Scotland Enterprise Agency" }, "address": { "streetAddress": "Carmont House, The Crichton, Bankend Road", "locality": "Dumfries", "region": "UK", "postalCode": "DG1 4TA" }, "contactPoint": { "email": "Finance@sose.scot", "telephone": "+44 1750535901" }, "roles": [ "buyer" ] }, { "id": "org-18", "name": "VisitScotland", "identifier": { "legalName": "VisitScotland" }, "address": { "streetAddress": "Waverley Court, 4 East Market Street", "locality": "Edinburgh", "region": "UKM", "postalCode": "EH8 8BG" }, "contactPoint": { "email": "procurementsupport@visitscotland.com", "telephone": "+44 1314722222" }, "roles": [ "buyer" ] }, { "id": "org-19", "name": "Creative Scotland", "identifier": { "legalName": "Creative Scotland" }, "address": { "streetAddress": "Waverley Court, 4 East Market Street", "locality": "Edinburgh", "region": "UKM75", "postalCode": "EH8 8BG" }, "contactPoint": { "email": "kelly.neill@creativescotland.com", "telephone": "+44 3303332000" }, "roles": [ "buyer" ] }, { "id": "org-20", "name": "Skills Development Scotland Ltd", "identifier": { "legalName": "Skills Development Scotland Ltd" }, "address": { "streetAddress": "Monteith House, 11 George Square", "locality": "Glasgow", "region": "UKM", "postalCode": "G2 1DY" }, "contactPoint": { "email": "Procurement@sds.co.uk", "telephone": "+44 1412856000" }, "roles": [ "buyer" ] }, { "id": "org-21", "name": "Scottish Funding Council", "identifier": { "legalName": "Scottish Funding Council" }, "address": { "streetAddress": "Apex 2, 97 Haymarket Terrace", "locality": "Edinburgh", "region": "UKM75", "postalCode": "EH12 5HD" }, "contactPoint": { "email": "procurements@sfc.ac.uk", "telephone": "+44 1313136500" }, "roles": [ "buyer" ] }, { "id": "org-22", "name": "Business Gateway", "identifier": { "legalName": "Business Gateway" }, "address": { "streetAddress": "Verity House, 19 Haymarket Yards", "locality": "Edinburgh", "region": "UKM", "postalCode": "EH12 5HB" }, "contactPoint": { "email": "donna@cosla.gov.uk", "telephone": "+44 1314749286" }, "roles": [ "buyer" ] }, { "id": "org-6", "name": "Glasgow Sheriff Court and Justice of the Peace Court", "identifier": { "legalName": "Glasgow Sheriff Court and Justice of the Peace Court" }, "address": { "streetAddress": "1 Carlton Place", "locality": "Glasgow", "postalCode": "G5 9TW" }, "contactPoint": { "url": "http://" }, "roles": [ "reviewBody" ] }, { "id": "org-23", "name": "Scottish Government", "identifier": { "legalName": "Scottish Government" }, "address": { "streetAddress": "5 Atlantic Quay, 150 Broomielaw", "locality": "Glasgow", "postalCode": "G2 8LU" }, "contactPoint": { "email": "SPOEprocurement@scotland.gsi.gov.uk", "url": "http://www.gov.scot/Topics/Government/Procurement/Selling/supplier-enquiries" }, "roles": [ "mediationBody", "reviewContactPoint", "buyer" ], "details": { "classifications": [ { "id": "Ministry or any other national or federal authority, including their regional or local subdivisions", "scheme": "TED_CA_TYPE" }, { "id": "01", "description": "General public services", "scheme": "COFOG" }, { "id": "National or federal agency/office", "scheme": "TED_CA_TYPE" } ] } } ], "buyer": { "name": "Scottish Enterprise", "id": "org-15" }, "tender": { "id": "P27-0008", "title": "Customer Engagement Platform (CEP) Framework", "description": "Scottish Enterprise are putting place a framework for the provision of a customer engagement platform and associated implementation and professional services. The framework is being established to allow for named partner bodies to access the framework through their own call off. The framework will be awarded for the full scope outlined in the Invitation to Tender (ITT). The framework will be in place for 4 years and call-offs will not exceed 10 years in duration. At the same time Scottish Enterprise will award a call-off for their own specific requirements as outlined.", "status": "active", "items": [ { "id": "1", "additionalClassifications": [ { "id": "72227000", "scheme": "CPV" }, { "id": "72263000", "scheme": "CPV" }, { "id": "72267100", "scheme": "CPV" } ], "deliveryAddresses": [ { "region": "UKM" } ], "relatedLot": "1" } ], "value": { "amount": 29167000, "currency": "GBP" }, "procurementMethod": "open", "procurementMethodDetails": "Open procedure", "mainProcurementCategory": "services", "submissionMethod": [ "electronicSubmission" ], "submissionMethodDetails": "http://www.publiccontractsscotland.gov.uk", "tenderPeriod": { "endDate": "2026-10-08T11:00:00Z" }, "awardPeriod": { "startDate": "2026-10-08T11:00:00Z" }, "documents": [ { "id": "AUG563330", "documentType": "contractNotice", "title": "Customer Engagement Platform (CEP) Framework", "description": "Scottish Enterprise are putting place a framework for the provision of a customer engagement platform and associated implementation and professional services. The framework is being established to allow for named partner bodies to access the framework through their own call off. The framework will be awarded for the full scope outlined in the Invitation to Tender (ITT). The framework will be in place for 4 years and call-offs will not exceed 10 years in duration. At the same time Scottish Enterprise will award a call-off for their own specific requirements as outlined.", "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG563330", "format": "text/html" }, { "id": "AUG563330-1", "title": "P27-0008 - Invitation to Tender (ITT) - CEP", "datePublished": "2026-08-28T14:35:06Z", "dateModified": "2026-08-28T14:35:06Z", "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document" }, { "id": "AUG563330-2", "title": "P27-0008 - ITT - Appendix 1 - Tender Response Document", "datePublished": "2026-08-28T14:35:09Z", "dateModified": "2026-08-28T14:35:09Z", "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document" }, { "id": "AUG563330-3", "title": "P27-0008 - ITT - Appendix 2- Off-payroll Working CEST Outcome", "datePublished": "2026-08-28T14:35:09Z", "dateModified": "2026-08-28T14:35:09Z", "format": "application/pdf" }, { "id": "AUG563330-4", "title": "P27-0008 - ITT - Appendix 3 - Pricing Schedule", "datePublished": "2026-08-28T14:35:09Z", "dateModified": "2026-08-28T14:35:09Z", "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet" }, { "id": "AUG563330-5", "title": "P27-0008 - ITT - Appendix 4 - CEP - SE - CO1 - call off form", "datePublished": "2026-08-28T14:35:09Z", "dateModified": "2026-08-28T14:35:09Z", "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document" }, { "id": "AUG563330-6", "title": "P27-0008 - ITT - Appendix 5 - Current State Landscape (Integrations & Data Migration)", "datePublished": "2026-08-28T14:35:10Z", "dateModified": "2026-08-28T14:35:10Z", "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document" }, { "id": "AUG563330-7", "title": "P27-0008 - ITT - Appendix 6 - Colleague Personas", "datePublished": "2026-08-28T14:35:10Z", "dateModified": "2026-08-28T14:35:10Z", "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document" }, { "id": "AUG563330-8", "title": "P27-0008 - ITT - Appendix 7 - Template Contract", "datePublished": "2026-08-28T14:35:10Z", "dateModified": "2026-08-28T14:35:10Z", "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document" }, { "id": "AUG563330-9", "title": "P27-0008 - ITT - Appendix 8 - SPD - Bidder 'Priority Contract' Climate Change Plan Template", "datePublished": "2026-08-28T14:35:10Z", "dateModified": "2026-08-28T14:35:10Z", "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document" } ], "lots": [ { "id": "1", "description": "Scottish Enterprise are establishing a Customer Engagement Platform Framework on behalf of: Business Gateway (\"BG\") Creative Scotland (\"CS\") Highlands and Islands Enterprise (\"HIE\") Scottish Enterprise (\"SE\") Scottish Funding Council (\"SFC\") Skills Development Scotland (\"SDS\") South of Scotland Enterprise (\"SoSE\"). VisitScotland (\"VS\") The scope of this procurement is to appoint a single-supplier framework for a modern Customer Engagement Platform for the organisations outlined in above to access. The framework will provide participating organisations with access to Customer Engagement Platform software licences and subscriptions, integration, implementation, data migration, platform capability services, professional services and support and managed services throughout the life of the framework. The platform will deliver consistent, high-quality services at scale, while improving both customer and colleague experience. The framework will be in place for 4 years and call-offs will not exceed 10 years in duration. At the same time Scottish Enterprise will award a call-off for their own specific requirements as outlined in the tender documentation.. Economic operators may be excluded from this competition if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015.", "status": "active", "value": { "amount": 29167000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "quality", "name": "Prompt Payment", "description": "Pass/fail" }, { "type": "price", "description": "40" } ] }, "hasOptions": false, "submissionTerms": { "variantPolicy": "notAllowed" }, "contractPeriod": { "durationInDays": 1440 }, "hasRenewal": false } ], "bidOpening": { "date": "2026-10-08T11:00:00Z" }, "contractTerms": { "hasElectronicPayment": true, "hasElectronicOrdering": true, "electronicInvoicingPolicy": "allowed" }, "otherRequirements": { "requiresStaffNamesAndQualifications": true }, "selectionCriteria": { "criteria": [ { "type": "suitability", "description": "The relevant selection criteria will be included in the SPD module." }, { "type": "economic", "description": "The relevant selection criteria will be included in the SPD module." }, { "type": "technical", "description": "The relevant selection criteria will be included in the SPD module. SPD Statement 2A.17 - Form of Participation (Notably as part of a group, consortium, joint venture or similar). Any contract will be entered into with the nominated lead organisation and all members of the consortium, who will in these circumstances each be required to execute said contract together with all ancillary documentation, evidencing their joint and several liability in respect of the obligations and liabilities of the contract. Consortium members should sort out their respective duties and liabilities amongst each other. Documentation will be sent to the nominated lead organisation. SPD Statement 2C.1 - Where the main bidder relies on the capacities of other entities, they must provide a separate SPD response setting out the information required under SPD (Scotland): Part II (sections A and B); Part III exclusion grounds; the relevant part of Section IV selection criteria; and Part V (if applicable) for each of the entities concerned. SPD Statement 2D.1 - If the bidder proposes to subcontract any part(s) of the service and those sub-contractors are not relied upon, they should arrange for a separate SPD response from each potential subcontractor. The subcontractors must complete the relevant parts of the SPD (Scotland) (Sections A and B of Part II and Part III only) to self-declare whether there are grounds for their exclusion." } ] }, "submissionTerms": { "languages": [ "en" ], "bidValidityPeriod": { "durationInDays": 90 } }, "techniques": { "hasFrameworkAgreement": true, "frameworkAgreement": { "maximumParticipants": 1 } }, "classification": { "id": "72222300", "scheme": "CPV" }, "reviewDetails": "In the first instance, contact the Head of Facilities Management and Procurement at Scottish Enterprise, with any concerns or enquiries. Email: https://www.scottish-enterprise.com/help/contact-us. An economic operator that suffers, or risks suffering, loss or damage attributable to a breach of duty under the Public Contracts (Scotland) Regulations 2015, may bring proceedings that will be started in the High Court.", "hasRecurrence": false, "legalBasis": { "id": "32014L0024", "scheme": "CELEX" } }, "language": "EN", "description": "A priority climate change contract is required. NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=838457. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at http://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. A sub-contract clause has been included in this contract. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2363 Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/ A summary of the expected community benefits has been provided as follows: Scottish Enterprise is committed to contributing to the social, economic and environmental well-being of the people of Scotland, in order to create a more successful country, with opportunities for all of Scotland to flourish, through increasing sustainable economic growth. Accordingly, while the following community benefit objectives will not be evaluated as part of the tender process, bidders will be expected to present a community benefit proposal with their tender. The community benefit activity proposed for this contract should be specific to this tender and should not be activities that are already being undertaken. Examples of Community Benefits include: - Graduate, Apprentice, work placements and/or trainee placements - Supplier engagement with schools, colleges and/or universities - Holding educational and raising awareness events for the community - Professional advice, mentoring and support provided to the community - Providing funding for new community facilities - Support and development opportunities delivered to young people - Opening up sub-contracting opportunities to SME's and third sector organisations - Monetary value of contributions to community activities For any Community Benefits being offered please provide full details i.e. number of apprentices, specific community facilities and funding made available etc. The successful supplier will be expected to report on community benefit activities on an annual basis. Further information can be found at the links below. Scottish Government Guidance on Monitoring Community Benefits Guidance under the Procurement Reform (Scotland) Act 2014 (SC Ref:838457) Download the copy of the online SPD document here (to be completed online through postbox submission): https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=838457", "links": [ { "rel": "canonical", "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000838457" } ] }