---
title: "Contact Management System"
ocid: "ocds-r6ebe6-0000838669"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000838669"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000838669.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000838669.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "REVENUE SCOTLAND"
published: "2026-07-29"
---

# Contact Management System

Buyer: REVENUE SCOTLAND  
Current stage: Award  
OCID: ocds-r6ebe6-0000838669

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000838669)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000838669.json)

## Summary

Revenue Scotland, based in Edinburgh, has completed the procurement process for a cloud-based contact management system, which is a vital service under the General public services category. This contract, identified as "RevScot-2025-01", involved the open procedure procurement method and was awarded to Gamma Network Solutions. The procurement, which is a call-off under the CCS G-Cloud 14 framework, includes options to increase licence volumes and additional services. The contract, valued at £250,000, was signed on 29th July 2026, and encompasses services to be delivered in the UK region, specifically covering the area of UKM.

This procurement presents significant opportunities for businesses specializing in IT services, particularly those providing cloud solutions and customer communication systems. SMEs, like Gamma Network Solutions, stand to benefit from such tenders given the procurement's structure and requirements. Participation in frameworks like G-Cloud 14 can provide businesses with recurring opportunities to engage with public sector clients. By leveraging frameworks, companies can expand their market presence and showcase their ability to fulfil government contracts efficiently.

## Notice

The contract includes the provision of a cloud-based contact management system to handle inbound and outbound calls via a 03000 number to be managed by the supplier.

### Lot Information

Lot 1

Call-off under CCS G-Cloud 14 framework.. Call-off under G-Cloud 14 framework

Options: The contract includes option to increase licence volumes over the call-off contract term or take up any of the additional services outlined in the Service Definition and/or Pricing Documents submitted as part of the supplier's application to the G-Cloud 14 framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL561108 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Jul 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 29 Jul 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £250,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | REVENUE SCOTLAND |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH6 6QQ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Leith |
| Westminster constituency | Edinburgh North and Leith |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GAMMA NETWORK SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 29 Jul 2026 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL561108

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL561108
  Contact Management System - The contract includes the provision of a cloud-based contact management system to handle inbound and outbound calls via a 03000 number to be managed by the supplier.

## Notice URLs

- http://
- http://revenue.scot/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000838669

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000838669. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000838669.json.