{
    "tag": [
        "compiled"
    ],
    "id": "ocds-r6ebe6-0000839467-2026-08-06T00:00:00Z",
    "date": "2026-08-06T00:00:00Z",
    "ocid": "ocds-r6ebe6-0000839467",
    "initiationType": "tender",
    "parties": [
        {
            "id": "org-19",
            "name": "Cairn Housing Association",
            "identifier": {
                "legalName": "Cairn Housing Association"
            },
            "address": {
                "streetAddress": "Bellevue House, 22 Hopetoun Street",
                "locality": "Edinburgh",
                "region": "UKM",
                "postalCode": "EH7 4GH"
            },
            "contactPoint": {
                "name": "Stephen McDougall",
                "email": "stephen.mcdougall@cairnha.com",
                "telephone": "+44 8009903405",
                "url": "https://www.publiccontractsscotland.gov.uk/"
            },
            "roles": [
                "buyer",
                "centralPurchasingBody"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "Housing Association",
                        "scheme": "TED_CA_TYPE"
                    },
                    {
                        "id": "06",
                        "description": "Housing and community amenities",
                        "scheme": "COFOG"
                    }
                ],
                "url": "http://www.cairnha.com"
            }
        },
        {
            "id": "org-17",
            "name": "Edinburgh Sheriff Court",
            "identifier": {
                "legalName": "Edinburgh Sheriff Court"
            },
            "address": {
                "streetAddress": "27 Chamber Street",
                "locality": "Edinburgh",
                "postalCode": "EH1 1LB"
            },
            "contactPoint": {
                "url": "http://"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "name": "Cairn Housing Association",
        "id": "org-19"
    },
    "tender": {
        "id": "CHG08/26-01",
        "title": "Provision of Out of Hours Call Handling Services, 2026 - 2029",
        "description": "An an out of hours call handling service, with sufficient resources to receive and manage approximately 10,000 calls per annum. The service's main priority will be to maintain tenant safety by providing immediate triage, ensuring emergency dispatch where applicable, recording all incoming and outgoing calls, maintaining detailed call logs, and ensuring the service is fully complaint with the Scottish Social Housing Charter.",
        "status": "active",
        "items": [
            {
                "id": "1",
                "deliveryLocation": {
                    "description": "Service to cover tenants across mainland Scotland and the Isle of Lewis."
                },
                "deliveryAddresses": [
                    {
                        "region": "UKM"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "mainProcurementCategory": "services",
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "https://www.publiccontractsscotland.gov.uk/",
        "tenderPeriod": {
            "endDate": "2026-08-28T12:00:00Z"
        },
        "awardPeriod": {
            "startDate": "2026-08-28T12:30:00Z"
        },
        "documents": [
            {
                "id": "AUG561759",
                "documentType": "contractNotice",
                "title": "Provision of Out of Hours Call Handling Services, 2026 - 2029",
                "description": "An an out of hours call handling service, with sufficient resources to receive and manage approximately 10,000 calls per annum. The service's main priority will be to maintain tenant safety by providing immediate triage, ensuring emergency dispatch where applicable, recording all incoming and outgoing calls, maintaining detailed call logs, and ensuring the service is fully complaint with the Scottish Social Housing Charter.",
                "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG561759",
                "format": "text/html"
            },
            {
                "id": "economic",
                "documentType": "economicSelectionCriteria"
            },
            {
                "id": "technical",
                "documentType": "technicalSelectionCriteria"
            },
            {
                "id": "AUG561759-1",
                "title": "Invitation to Tender",
                "datePublished": "2026-08-06T11:38:17Z",
                "dateModified": "2026-08-06T11:38:17Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "AUG561759-2",
                "title": "Specification",
                "datePublished": "2026-08-06T11:38:17Z",
                "dateModified": "2026-08-06T11:38:17Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "AUG561759-3",
                "title": "Pricing Schedule",
                "datePublished": "2026-08-06T11:38:17Z",
                "dateModified": "2026-08-06T11:38:17Z",
                "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"
            },
            {
                "id": "AUG561759-4",
                "title": "Quality Questionnaire",
                "datePublished": "2026-08-06T11:38:17Z",
                "dateModified": "2026-08-06T11:38:17Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "AUG561759-5",
                "title": "Draft Data Sharing Agreement",
                "datePublished": "2026-08-06T11:38:17Z",
                "dateModified": "2026-08-06T11:38:17Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "AUG561759-6",
                "title": "Freedom of Information Statement",
                "datePublished": "2026-08-06T11:38:17Z",
                "dateModified": "2026-08-06T11:38:17Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "AUG561759-7",
                "title": "Form of Tender",
                "datePublished": "2026-08-06T11:38:17Z",
                "dateModified": "2026-08-06T11:38:17Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "AUG561759-8",
                "title": "Declaration of Subcontractors",
                "datePublished": "2026-08-06T11:38:17Z",
                "dateModified": "2026-08-06T11:38:17Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "AUG561759-9",
                "title": "Conflict of Interest Declaration",
                "datePublished": "2026-08-06T11:38:18Z",
                "dateModified": "2026-08-06T11:38:18Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "AUG561759-10",
                "title": "Please refer to Repairs and Maintenance section for examples of emergency repairs",
                "datePublished": "2026-08-13T12:14:03Z",
                "dateModified": "2026-08-13T12:14:03Z",
                "format": "application/pdf"
            }
        ],
        "lots": [
            {
                "id": "1",
                "description": "As per appended Invitation to Tender",
                "status": "active",
                "hasOptions": false,
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "contractPeriod": {
                    "durationInDays": 1080
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "Option to extend contract into fourth and fifth years (3+1+1 years)"
                }
            }
        ],
        "bidOpening": {
            "date": "2026-08-28T12:30:00Z"
        },
        "contractTerms": {
            "hasElectronicPayment": true,
            "hasElectronicOrdering": true,
            "electronicInvoicingPolicy": "allowed",
            "performanceTerms": "As per appended Invitation to Tender"
        },
        "coveredBy": [
            "GPA"
        ],
        "otherRequirements": {
            "requiresStaffNamesAndQualifications": true
        },
        "selectionCriteria": {
            "criteria": [
                {
                    "type": "suitability",
                    "description": "As per appended Invitation to Tender"
                }
            ]
        },
        "submissionTerms": {
            "languages": [
                "en"
            ],
            "bidValidityPeriod": {
                "durationInDays": 90
            }
        },
        "classification": {
            "id": "79512000",
            "scheme": "CPV"
        },
        "hasRecurrence": false
    },
    "language": "EN",
    "description": "NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=839467. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (SC Ref:839467) Download the copy of the online SPD document here (to be completed online through postbox submission): https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=839467",
    "links": [
        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000839467"
        }
    ]
}