--- title: "Request for Information - Digital Telephony" ocid: "ocds-r6ebe6-0000839584" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000839584" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000839584.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000839584.json" source: "Public Contracts Scotland" current_stage: "Planning" buyer: "SCOTTISH GOVERNMENT" published: "2026-08-07" --- # Request for Information - Digital Telephony Buyer: SCOTTISH GOVERNMENT Current stage: Planning OCID: ocds-r6ebe6-0000839584 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000839584) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000839584.json) ## Summary The Scottish Government has initiated a procurement process under the planning stage to gather information on market capabilities and solutions for a forthcoming procurement exercise. This Request for Information (RFI) pertains to supplying a Digital Telephony Service to Scottish General Practitioner (GP) Practices. The information is intended to support the transition to advanced cloud-based telephony solutions, enhancing patient access and practice resilience. The contracting authority, located at 5 Atlantic Quay, 150 Broomielaw, Glasgow, aims to engage with suppliers to align offerings with the Advanced Telephony Guidance before the UK's PSTN switch-off in January 2027. The notice, published on 7th August 2026, invites responses to an RFI questionnaire, with a future notice anticipated on 1st December 2026. The procurement falls under the services category, primarily classified under the CPV code 64210000. This tender offers significant opportunities for businesses in the digital telephony and cloud-based communication solutions industry. It is particularly suited for suppliers that can provide innovative telephony solutions tailored to healthcare needs, ensuring compatibility with upcoming technological transitions. Companies with expertise in implementing flexible and remote service delivery models will find this procurement particularly advantageous. Participation in this RFI process enables businesses to showcase their solutions’ capabilities, potentially positioning themselves as key players in the modernisation of telecommunications within Scottish GP Practices. Engaging in this procurement exercise could pave the way for long-term collaborations with the Scottish Government and involvement in similar future initiatives. ## Notice The purpose of this RFI is to gather information on market capabilities and solutions for a forthcoming procurement exercise, to supply a Digital Telephony Service to Scottish General Practitioner (GP) Practices. This RFI is not a call for competition and does not form part of any evaluation or award process. ### Lot Information Lot 1 Thank you for registering an interest in this exercise. We are exploring options for digital telephony across all Scottish GP Practices. The Scottish Government's Primary Care Directorate is seeking to support General Practices across Scotland in the adoption of advanced cloud-based telephony solutions. This will improve patient access, enhance practice resilience and support modern ways of working, including remote and flexible service delivery. Suppliers are invited to demonstrate how their solutions can meet the needs of General Practice, align with the requirements set out in the Advanced Telephony Guidance, and support the transition from legacy analogue services ahead of the UK-wide PSTN switch-off in January 2027. We are asking all interested suppliers to complete this RFI questionnaire with responses to the requirements outlined below. The instructions for completing the surveys and the questions can be found below. This will help us to understand the market in terms of capabilities and technology, and potential approaches to delivering a digital telephony solution. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG561869 | | Notice type | OJEU - F1 - Prior Information Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 7 Aug 2026 | | Submission deadline | Not specified | | Future notice date | 1 Dec 2026 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SCOTTISH GOVERNMENT | | Locality | GLASGOW | | Post town | Glasgow | | Postcode | G2 8LU | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM3 West Central Scotland | | ITL 3 | TLM32 Glasgow City | | Local authority | Glasgow City | | Electoral ward | Anderston/City/Yorkhill | | Westminster constituency | Glasgow North | | Delivery location | TLM Scotland | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment - 45 - Construction work - 50 - Repair and maintenance services - 64 - Postal and telecommunications services ### Codes - 32344270 - Radio and telephone control system - 32551100 - Telephone connections - 32551200 - Telephone exchanges - 32551400 - Telephone network - 45314100 - Installation of telephone exchanges - 50334120 - Upgrade services of telephone switching equipment - 64210000 - Telephone and data transmission services - 64211000 - Public-telephone services - 64211100 - Local telephone services - 64213000 - Shared-business telephone network services - 64214000 - Dedicated-business telephone network services - 64214200 - Telephone switchboard services - 64215000 - IP telephone services - 64220000 - Telecommunication services except telephone and data transmission services ## Release History - 7 Aug 2026 at 00:00 - Planning - OJEU - F1 - Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG561869 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG561869&idx=1 7th August 2026 - RFI - SG - Digital Telephony - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG561869 Request for Information - Digital Telephony - The purpose of this RFI is to gather information on market capabilities and solutions for a forthcoming procurement exercise, to supply a Digital Telephony Service to Scottish General Practitioner (GP) Practices. This RFI is not a call for competition and does not form part of any evaluation or award process. ## Notice URLs - http:// - http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=839584 - http://www.scotland.gov.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000839584 - https://www.publiccontractsscotland.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000839584. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000839584.json.