--- title: "Business Services Client-Side Partner" ocid: "ocds-r6ebe6-0000839917" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000839917" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000839917.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000839917.json" source: "Public Contracts Scotland" current_stage: "Award" buyer: "The Common Services Agency (more commonly known as Public Services Delivery Scotland) (PSD Scotland)" published: "2026-08-19" --- # Business Services Client-Side Partner Buyer: The Common Services Agency (more commonly known as Public Services Delivery Scotland) (PSD Scotland) Current stage: Award OCID: ocds-r6ebe6-0000839917 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000839917) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000839917.json) ## Summary Public Services Delivery Scotland, the Common Services Agency and central purchasing body for NHS Scotland, procured a client-side partner for its Business Services Programme. The work supports implementation of an integrated enterprise resource planning (ERP) system replacing the payroll, human resources, finance and procurement systems used by Scotland’s 21 health boards, together with the resulting changes to staff and working practices. The services are delivered across Scotland. The procurement covered two service areas: technical and commercial support, including reviewing and assuring the systems integrator’s design and implementation work; and people and service design, including the common operating model, change management, and advice on rollout from a people and culture perspective. This is business and technology consultancy for a large-scale public-sector ERP transformation. The procurement is complete and has been awarded through an open procedure. Capgemini won both lots: Technical and Commercial, with a contract value of £10,000,000; and People and Service Design, with a contract value of £3,000,000. Both contracts were signed on 19 August 2026 and are active. The stated term is 48 months, with an optional 12-month extension period. Evaluation for each lot combined quality and price. For Technical and Commercial, the criteria covered commercial support quality at 4 points and price at 30 points. For People and Service Design, common operating model quality carried 15 points and price 30 points. Six bids were received for Lot 1 and eight for Lot 2. Capgemini intends to subcontract targeted delivery support to Veran Performance Limited. This award demonstrates substantial NHS Scotland demand for suppliers able to support complex ERP implementation from the client side, rather than only supplying software. Relevant competitors would need credible capability in programme assurance, commercial support and oversight of a systems integrator, alongside experience of large-scale health-sector or similarly complex public-service transformation. For the people and service design work, strength in operating-model design, change management, organisational development, workforce engagement and culture-led implementation would be important. The split between technical and commercial services and people-focused transformation creates opportunities for specialist consultancies, delivery partners and subcontractors with complementary expertise. The competition also attracted small and medium-sized businesses, showing that focused specialists may be credible alongside larger prime contractors. ## Notice A procurement process for an integrated ERP system is currently in progress. The ERP system will replace the current Payroll, HR, Finance and Procurement systems currently being used by Scotland's 21 Health Boards. Public Services Delivery Scotland has procured a Client-Side Partner (CSP) to support the Business Services Programme in implementing the ERP solution, whilst also supporting the consequential changes to personnel and the ways in which they work. ### Lot Information Technical and Commercial The technical and commercial requirements to support the Business Services Programme and Health Boards in delivering NHS Scotland responsibilities in relation to the ERP implementation, including reviewing, assessing and assuring the activities of the awarded Systems Integrator to achieve the successful design and implementation of the new ERP system People and Service Design Relates to people and service design elements. This includes the common operating model (design and execution), change management and advising on the ERP system roll-out from a people and culture perspective. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG562651 | | Notice type | OJEU - F3 - Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 19 Aug 2026 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 19 Aug 2026 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £13,000,000 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | The Common Services Agency (more commonly known as Public Services Delivery Scotland) (PSD Scotland) | | Locality | EDINBURGH | | Postcode area | Edinburgh | | Postcode | EH12 9EB | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM1 East Central Scotland | | ITL 3 | TLM13 City of Edinburgh | | Local authority | City of Edinburgh | | Electoral ward | Drum Brae/Gyle | | Westminster constituency | Edinburgh South West | | Delivery location | TLM Scotland | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | Capgemini | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 19 Aug 2026 at 01:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG562651 ## Documents - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG562651 Business Services Client-Side Partner - A procurement process for an integrated ERP system is currently in progress. The ERP system will replace the current Payroll, HR, Finance and Procurement systems currently being used by Scotland's 21 Health Boards. Public Services Delivery Scotland has procured a Client-Side Partner (CSP) to support the Business Services Programme in implementing the ERP solution, whilst also supporting the consequential changes to personnel and the ways in which they work. ## Notice URLs - http:// - http://www.nss.nhs.scot/browse/procurement-and-logistics - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000839917 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000839917. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000839917.json.