---
title: "SBC 1001603 - Hybrid Mail (Assessors & ERO)"
ocid: "ocds-r6ebe6-0000839971"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000839971"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000839971.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000839971.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "Scottish Borders Council"
published: "2026-08-13"
---

# SBC 1001603 - Hybrid Mail (Assessors & ERO)

Buyer: Scottish Borders Council  
Current stage: Award  
OCID: ocds-r6ebe6-0000839971

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## Summary

Scottish Borders Council procured hybrid mail, digital and transformational communication services for its Assessor and Electoral Registration Officer. The requirement covers bulk printing and mailing of statutory Electoral Registration Officer communications for the annual canvass, invitations to register and confirmation of successful registrations, alongside electronic communication where consent allows. It also covers the Assessor’s statutory notices to proprietors, tenants and occupiers listed on the valuation roll after publication of draft and final revaluation rolls. The service includes bespoke bulk printing for different property types, including pubs, hotels and petrol filling stations. This is a public-sector communication and postal services requirement delivered across the Scottish Borders. The procurement is classified under CPV 64112000, postal services.

The procurement is complete and the contract was awarded to Critiqom Ltd for the single requirement. The contract is active, valued at £455,000, and was signed on 30 July 2026. Scottish Borders Council used an open procedure under the RM6280 Postal Services and Solutions Government Commercial Agreement. The award covered the full requirement rather than separate lots. One bid was received and it was submitted electronically; the recorded bid statistics identify one SME bid and one bid from outside the EU. The published outcome records Critiqom Ltd as the successful supplier. The requirement was subject to the Government Procurement Agreement. The contract value is stated in pounds sterling and relates to the hybrid mail, digital communication, bulk printing and statutory-notice services described above.

This award indicates demand from Scottish Borders Council for a supplier able to combine high-volume physical mail with digital and transformational communication. A credible future competitor would need operational capability in bulk printing, personalisation and distribution, including bespoke forms and notices for varied property types. Experience handling legally required communications would be relevant, particularly electoral registration correspondence and valuation-roll or revaluation notices where accuracy, coverage and reliable delivery matter. The service model also needs to support email alongside post where recipients have consented, suggesting an integrated physical and digital workflow rather than a postal-only operation. Suppliers should be able to demonstrate flexible, cost-effective and high-quality delivery at council-wide scale, with dependable processes for changing annual canvass, registration and revaluation requirements.

## Notice

Bulk Mail - ERO The key role for the Electoral Registration Officer (ERO) is to carry out the statutory annual canvass of electors, invite electors to register, confirm successful registrations - the Representation of the People Acts prescribe that certain communications from the ERO must be sent by post. Where there is no statutory requirement the ERO uses email where consent has been granted. Bulk Mail - Assessor The spend profile for the Assessor is the issue of statutory notices to all proprietors/tenants/occupiers shown in the valuation roll following publication of the draft revaluation roll and final revaluation roll. The issuing of statutory Assessor Information Notices e.g. bulk printing of bespoke forms for different types of properties such as pubs, hotels, petrol filling stations.

### Lot Information

Lot 1

SBC requires to purchase a cost effective, flexible, high quality and value for money Hybrid Mail, Digital and Transformational Communication Services and solutions capable of fulfilling the requirements of the Assessor and Electoral Registration Officer for Scottish Borders Council.. n/a

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG562253 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Aug 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Jul 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £455,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Scottish Borders Council |
| Locality | NEWTOWN ST BOSWELLS |
| Postcode area | Galashiels |
| Postcode | TD6 0SA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM9 Southern Scotland |
| ITL 3 | TLM91 Scottish Borders |
| Local authority | Scottish Borders |
| Electoral ward | Selkirkshire |
| Westminster constituency | Berwickshire, Roxburgh and Selkirk |
| Delivery location | TLM91 Scottish Borders |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Critiqom Ltd |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64112000 - Postal services related to letters

## Release History

- 13 Aug 2026 at 01:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG562253

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG562253
  SBC 1001603 - Hybrid Mail (Assessors & ERO) - Bulk Mail - ERO The key role for the Electoral Registration Officer (ERO) is to carry out the statutory annual canvass of electors, invite electors to register, confirm successful registrations - the Representation of the People Acts prescribe that certain communications from the ERO must be sent by post. Where there is no statutory requirement the ERO uses email where consent has been granted. Bulk Mail - Assessor The spend profile for the Assessor is the issue of statutory notices to all proprietors/tenants/occupiers shown in the valuation roll following publication of the draft revaluation roll and final revaluation roll. The issuing of statutory Assessor Information Notices e.g. bulk printing of bespoke forms for different types of properties such as pubs, hotels, petrol filling stations.

## Notice URLs

- http://
- http://www.scotborders.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000839971

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000839971. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000839971.json.