---
title: "Engagement HQ"
ocid: "ocds-r6ebe6-0000840436"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000840436"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000840436.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000840436.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "East Ayrshire Council"
published: "2026-08-18"
---

# Engagement HQ

Buyer: East Ayrshire Council  
Current stage: Award  
OCID: ocds-r6ebe6-0000840436

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000840436)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000840436.json)

## Summary

East Ayrshire Council procured Engagement HQ, a cloud-based email marketing and campaigns enablement service. The requirement is to support communication between the council and subscribers through email marketing and campaigns, including the software capability needed to manage that communication. It is a services contract delivered for East Ayrshire. The procurement was managed by East Ayrshire Council, a local authority. The requirement was classified under CPV 72268000, covering software supply services. The service is associated with the council’s subscriber communications and campaign activity, so relevant suppliers are providers of cloud software for email marketing, campaign management and related digital engagement functions.

This procurement is complete and has been awarded following a limited procedure without prior publication of a competition. East Ayrshire Council made a direct award through the G-Cloud 14 Framework Agreement, RM1557.14, Lot 2 for cloud software, after a supplier search identified only one supplier. Granicus-Firmstep Ltd was selected, with one bid recorded, and the contract was signed on 15 June 2026. The active contract is valued at £49,500 GBP. The procurement covered one lot: an email marketing and campaigns service enabling communication with subscribers. The recorded bid was submitted electronically by an SME. The procurement is covered by the Government Procurement Agreement.

For competing suppliers, this award demonstrates demand from East Ayrshire Council for a managed cloud software service supporting subscriber email marketing and campaign communications. A credible provider would need an established email marketing and campaign platform, suitable cloud delivery, and the ability to enable reliable communication between the council and its subscribers. Experience of public-sector digital communications would help demonstrate understanding of governance, service users and campaign requirements. Suppliers seeking similar work through public-sector frameworks would also need an eligible cloud software offering and the capability to respond to direct-award searches. The award to an SME indicates that this requirement can be delivered by a focused specialist rather than only by a large technology provider.

## Notice

Email marketing and campaigns enablement

### Lot Information

Lot 1

Service to enable communication between parties to communicate with subscribers by email marketing and campaigns. Direct Award via the G-Cloud 14 Framework Agreement RM1557.14 (Lot 2 - Cloud Software)

### Procurement Information

Direct Award via G-Cloud 14 Framework Agreement RM1557.14 - (Lot 2 - Cloud Software) as only one supplier identified through supplier search.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG562536 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Aug 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 15 Jun 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £49,500 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | East Ayrshire Council |
| Locality | KILMARNOCK |
| Postcode area | Kilmarnock |
| Postcode | KA3 7BU |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM9 Southern Scotland |
| ITL 3 | TLM93 North Ayrshire and East Ayrshire |
| Local authority | East Ayrshire |
| Electoral ward | Kilmarnock East and Hurlford |
| Westminster constituency | Kilmarnock and Loudoun |
| Delivery location | TLM93 North Ayrshire and East Ayrshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Granicus-Firmstep Ltd |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72268000 - Software supply services

## Release History

- 18 Aug 2026 at 01:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG562536

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG562536
  Engagement HQ - Email marketing and campaigns enablement

## Notice URLs

- http://
- http://www.east-ayrshire.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000840436

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000840436. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000840436.json.