---
title: "Enterprise Service Management Solution"
ocid: "ocds-r6ebe6-0000840851"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000840851"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000840851.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000840851.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "Scottish Police Authority"
published: "2026-09-04"
---

# Enterprise Service Management Solution

Buyer: Scottish Police Authority  
Current stage: Award  
OCID: ocds-r6ebe6-0000840851

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## Summary

The Scottish Police Authority procured an enterprise service management (ESM) solution, covering its implementation and delivery as a new organisation-wide service management system. This is a technology solution and implementation requirement rather than a standalone supply of hardware. The buyer is the Scottish Police Authority, a public-sector body responsible for public order and safety, based in Glasgow. Delivery is for the Authority’s operations in Scotland. The procurement was arranged as a single requirement, covering the complete ESM solution rather than separate specialist lots. Businesses relevant to this opportunity include ESM software providers, IT service management specialists, systems integrators and suppliers able to combine platform delivery with implementation and support for a large public-sector organisation.

The procurement is complete and has been awarded following an open procedure. Halo Service Solutions Ltd was selected as the supplier, and the contract is active. The contract was signed on 20 August 2026, with an awarded value of £5,417,395. The contract period is five years, with the Scottish Police Authority holding an option to extend it by up to five further periods of twelve months each, at its sole discretion. Evaluation was based on technical quality, weighted at 60%, and price, weighted at 40%. Five electronic bids were received, including three from SMEs. The outcome therefore reflects a competitive, quality-led technology procurement for one complete ESM requirement.

This award demonstrates substantial demand from the Scottish Police Authority for an enterprise-scale service management platform and the expertise to implement it in a public-sector environment. A credible future competitor would need a mature ESM product, experienced implementation teams and the capacity to deliver a major organisation-wide deployment, followed by reliable operational support. Technical capability is particularly important because quality carried greater weight than price in the evaluation. Suppliers should be able to show how their platform improves service workflows, governance, user support and reporting, while managing integration, transition, security and continuity risks. The participation of SMEs and the selection of an SME supplier indicate that specialist technology businesses can compete, provided they can evidence delivery capacity, relevant implementation experience and a robust support model.

## Notice

The Scottish Police Authority has awarded a Contract for the Implementation and Delivery of a new Enterprise Service Management (ESM) Solution.

### Lot Information

Lot 1

The Scottish Police Authority has awarded a Contract for the Implementation and Delivery of a new Enterprise Service Management (ESM) Solution.

Options: The contract period shall be for five (5) years with the option to extend the contract a further five (5) periods of up to twelve months each at the sole discretion of the Authority.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP563808 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £5,417,395 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Scottish Police Authority |
| Locality | GLASGOW |
| Postcode area | Glasgow |
| Postcode | G40 4EH |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Calton |
| Westminster constituency | Glasgow East |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Halo Service Solutions Ltd |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 4 Sep 2026 at 01:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP563808

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP563808
  Enterprise Service Management Solution - The Scottish Police Authority has awarded a Contract for the Implementation and Delivery of a new Enterprise Service Management (ESM) Solution.

## Notice URLs

- http://
- http://www.spa.police.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000840851

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000840851. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000840851.json.