---
title: "Telephone Maintenance"
ocid: "ocds-r6ebe6-0000840946"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000840946"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000840946.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000840946.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "NHS Highland"
published: "2026-09-16"
---

# Telephone Maintenance

Buyer: NHS Highland  
Current stage: Award  
OCID: ocds-r6ebe6-0000840946

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000840946.json)

## Summary

NHS Highland procured ongoing telephone maintenance support linked to its SIP upgrade. The requirement covers maintenance of telephone systems and related support for NHS Highland’s communications estate, including support during a major SIP Trunk upgrade. The service is classified as telecommunications equipment maintenance (CPV 50334110) and is categorised as a service. Delivery is associated with NHS Highland, whose headquarters are in Inverness, and the requirement supports its operations across the Highland area. The procurement was arranged as a single requirement rather than separate service categories. The selected supplier is HFD Group/HFD Intelligent Technologies, based in Bellshill, indicating that the work is suitable for an established telecommunications or technology services provider able to support NHS infrastructure remotely and on site where required.

This procurement has been awarded to HFD Group/HFD Intelligent Technologies. The contract was signed on 1 September 2026 and runs from 1 September 2026 to 31 August 2027. Its value is £355,800. NHS Highland extended the contract under the same service requirements to allow time for a re-tender and to support a major SIP Trunk upgrade. The award relates to one lot covering telephone maintenance. The published outcome identifies the supplier and confirms the telephone maintenance requirement, but does not set out an evaluation weighting or a separate award value. The process therefore records a completed award and an active contract, rather than a current opportunity for suppliers to submit bids.

For a supplier that did not win this procurement, the award demonstrates established demand from NHS Highland for managed telephone maintenance tied to SIP and SIP Trunk infrastructure. A credible competitor for a future requirement would need practical capability in maintaining business-critical telephony, supporting SIP-based communications, and managing service continuity during technology upgrades. It would also need the operational capacity to provide ongoing support throughout a healthcare organisation’s communications estate, respond reliably to faults and service issues, and work alongside upgrade and re-tender activity. HFD Group/HFD Intelligent Technologies’ selection indicates that NHS Highland is buying from a substantial telecommunications or intelligent-technology provider rather than a purely product-focused reseller. Relevant evidence would therefore include comparable maintenance work, qualified technical staff, dependable support arrangements and experience of complex public-sector or healthcare environments.

### Lot Information

Lot 1

NHS Highland requires ongoing Telephone Maintenance support as part of the SIP upgrade.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP564667 |
| Notice type | OJEU - F20 - Modification Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Sep 2026 - 31 Aug 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £355,800 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS Highland |
| Locality | INVERNESS |
| Postcode area | Inverness |
| Postcode | IV2 3BW |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM2 Highlands and Islands |
| ITL 3 | TLM20 Highlands and Islands |
| Local authority | Highland |
| Electoral ward | Inverness South |
| Westminster constituency | Inverness, Skye and West Ross-shire |
| Delivery location | TLM6 Highlands and Islands |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HFD Group/HFD Intelligent Technologies |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50334110 - Telephone network maintenance services

## Release History

- 16 Sep 2026 at 01:00 - AwardUpdate - OJEU - F20 - Modification Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP564667

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP564667
  Telephone Maintenance

## Notice URLs

- http://
- http://www.nhshighland.scot.nhs.uk
- http://www.scotcourts.gov.uk/the-courts/court-locations/inverness-sheriff-court-and-justice-of-the-peace-court
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000840946

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000840946. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000840946.json.