---
title: "How can technology enable fast-growing digital public service providers to dynamically scale their service management capabilities as demand, complexity and customer expectations increase?"
ocid: "ocds-r6ebe6-0000841863"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000841863"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000841863.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000841863.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "Scottish Government"
published: "2026-09-08"
---

# How can technology enable fast-growing digital public service providers to dynamically scale their service management capabilities as demand, complexity and customer expectations increase?

Buyer: Scottish Government  
Current stage: Award  
OCID: ocds-r6ebe6-0000841863

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## Summary

The Scottish Government’s Directorate for Digital is procuring a technology-enabled service management solution for a growing portfolio of digital public services. The scope includes support for ScotAccount, ScotPayments, mygov.scot, Cloud Platform Services and other services as demand, operational complexity and user expectations increase. The requirement is intended to provide scalable, resilient, secure and efficient service operations, while reducing risks to service quality, productivity, revenue and public trust and supporting future development of Scotland’s digital services. This is a digital technology and service management opportunity, classified under software consultancy and related services. Delivery is for Scottish Government digital services across the UK. The procurement is run through the CivTech innovation approach, involving collaborative development with the public sector and citizens.

The procurement reached tender: the Scottish Government invited offers through a single-lot open procedure, with electronic submission. Bids had to be submitted by 20 October 2026 at 12:00 UTC, with public bid opening at the same time; the evaluation period began then. The estimated contract value is £650,000. The initial contract period is 720 days, with an extension available if required. Bids must remain valid for 180 days. Evaluation is based entirely on quality, weighted at 100%; price carries no weighting. Variants are not allowed. The contract uses electronic payment and ordering, with electronic invoicing permitted. The procurement is covered by the Government Procurement Agreement, and submissions must be in English.

This opportunity suits innovative digital technology businesses, service management specialists, software providers and teams able to develop products collaboratively with public-sector users. CivTech explicitly welcomes organisations, teams and individuals at different stages and of different sizes, including businesses seeking to grow through public-sector innovation work. Strong candidates will be able to understand complex service environments, design and develop scalable technology-enabled operating models, and demonstrate how their approach can improve resilience, security, efficiency and service quality as demand grows. The work also suits suppliers comfortable with co-production, user-centred problem solving and iterative development alongside the Challenge Sponsor. Businesses should be prepared for an innovation-led process involving exploration and intensive accelerator work, with potential to develop a reusable product and broader commercial proposition.

## Notice

The Scottish Government's Directorate for Digital is seeking an innovative service management solution to support a growing portfolio of digital services, including ScotAccount, ScotPayments, mygov.scot, Cloud Platform Services, and more. As demand, complexity and user expectations increase, we require scalable, technology-enabled approaches that can grow as our services grow, while delivering value for money. A successful solution will help ensure resilient, secure and efficient service operations, reducing risks to service quality, productivity, revenue and public trust, while supporting the future development of Scotland's digital public services.

### Lot Information

Lot 1

CivTech's mission is to drive daring and innovation in the public sector by collaboratively solving Challenges that make people's lives better - and in doing so create generations of sustainable, high growth businesses. CivTech brings together public sector expertise and private sector innovation to solve real problems, develop new products, and deliver better, faster and easier services for everyone. Central to the approach is co-production with the citizen. Part of the Scottish Government's Directorate for Digital, CivTech's approach is helping transform public sector engagement with tech and innovation, delivering significant benefits to public services, producing genuine uplifts for the Scottish economy - and along the way, making lives better. Across the country there are problems public sector organisations would like to solve and in the current environment the need for smart, efficient and effective products has never been greater. The Scottish Government is aware innovation is a good way to create them and is committed to ensuring a large part of its tech spend goes to innovative businesses - whatever stage they're at, or size they are. This is where CivTech comes in. The CivTech Innovation Flow is designed to create products as quickly and effectively as possible, and uses a true Accelerator model at the heart of its Innovation Flow model. For you - whether you're an individual, team or company - it's an opportunity to take on a Challenge, solve it, and win contracts with a blue-chip public sector organisation. You'll build a product, and a business to take it as far as possible. Because here's the kicker: the Challenges we issue aren't 'single organisation' problems - most of the problems we are solving exist worldwide. In short: Open Challenges are set. Any organisation, team or individual can respond. Applications are assessed, and shortlisted proposals go into an Exploration Stage where they're developed further together with the Challenge Sponsor and the CivTech [for which participating applicants are paid]. The best go through to the Accelerator - a period of intensive work to create the solution, and through CivTech's unique business growth workshop system, a business capable of taking the product to the world. Please visit our website for information on CivTech and how to get involved https://www.civtech.scot/how-to-apply-civtech-12 https://www.civtech.scot/civtech-12-challenge-2-scaling-dynamically-service-management-capabilities

Renewal: The contract can be extended if required

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP564046 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Sep 2026 |
| Submission deadline | 20 Oct 2026 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £650,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Cancelled |
| Lots status | Cancelled |
| Awards status | Unsuccessful |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Scottish Government |
| Locality | ABERDEEN |
| Postcode area | Aberdeen |
| Postcode | AB11 9DB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM5 North Eastern Scotland |
| ITL 3 | TLM50 Aberdeen City and Aberdeenshire |
| Local authority | Aberdeen City |
| Electoral ward | Torry/Ferryhill |
| Westminster constituency | Aberdeen South |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 73 - Research and development services and related consultancy services

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 72250000 - System and support services
- 72253000 - Helpdesk and support services
- 73000000 - Research and development services and related consultancy services

## Release History

- 8 Sep 2026 at 01:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP564046
- 8 Sep 2026 at 01:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP564066

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP564046&idx=7
  8th September 2026 - CivTech 12 - PCS - Instructions for Submitting Proposals - September 2026
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP564046&idx=2
  8th September 2026 - CivTech 12 - Accelerator Terms and Conditions Template - Single Sponsor Version - September 2026
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP564046&idx=3
  8th September 2026 - CivTech 12 - Application Form - 2026
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP564046&idx=4
  8th September 2026 - CivTech 12 - Exploration Terms and Conditions Template - Single Sponsor Version - September 2026
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP564046&idx=5
  8th September 2026 - CivTech 12 - Grounds for Mandatory Exclusion Form - Participant Name - DD MM YYYY
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP564046&idx=6
  8th September 2026 - CivTech 12 - PCS - Application Scorecard - September 2026
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP564046&idx=1
  8th September 2026 - CivTech 12 - PCS Advert - Challenge 12.2 - Scottish Government, Directorate for Digital - 8 Sep 2026
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP564046
  How can technology enable fast-growing digital public service providers to dynamically scale their service management capabilities as demand, complexity and customer expectations increase? - The Scottish Government's Directorate for Digital is seeking an innovative service management solution to support a growing portfolio of digital services, including ScotAccount, ScotPayments, mygov.scot, Cloud Platform Services, and more. As demand, complexity and user expectations increase, we require scalable, technology-enabled approaches that can grow as our services grow, while delivering value for money. A successful solution will help ensure resilient, secure and efficient service operations, reducing risks to service quality, productivity, revenue and public trust, while supporting the future development of Scotland's digital public services.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP564066
  How can technology enable fast-growing digital public service providers to dynamically scale their service management capabilities as demand, complexity and customer expectations increase? - The Scottish Government's Directorate for Digital is seeking an innovative service management solution to support a growing portfolio of digital services, including ScotAccount, ScotPayments, mygov.scot, Cloud Platform Services, and more. As demand, complexity and user expectations increase, we require scalable, technology-enabled approaches that can grow as our services grow, while delivering value for money. A successful solution will help ensure resilient, secure and efficient service operations, reducing risks to service quality, productivity, revenue and public trust, while supporting the future development of Scotland's digital public services.

## Notice URLs

- http://
- http://www.scotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000841863
- https://www.civtech.scot/civtech-12-challenge-2-scaling-dynamically-service-management-capabilities
- https://www.civtech.scot/how-to-apply-civtech-12
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10482

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000841863. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000841863.json.