---
title: "Case Management System"
ocid: "ocds-r6ebe6-0000841892"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000841892"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000841892.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000841892.json"
source: "Public Contracts Scotland"
current_stage: "Planning"
buyer: "Scottish Information Commissioner"
published: "2026-09-21"
---

# Case Management System

Buyer: Scottish Information Commissioner  
Current stage: Planning  
OCID: ocds-r6ebe6-0000841892

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000841892.json)

## Summary

The Scottish Information Commissioner intends to procure a modern, cloud-based case management system to support the full lifecycle of regulatory casework. The service should cover the receipt and assessment of cases, investigations, decision-making, closure and records retention. Expected functionality includes workflow management and automation, document and correspondence management, reporting and performance dashboards, audit trails, role-based security and integration with Microsoft 365. The system will also support information governance, records management and organisational reporting. This is a technology service, including software implementation, licensing and support, for delivery in St Andrews, Fife, Scotland. The Commissioner is the public body responsible for handling freedom of information appeals, investigations, enquiries and regulatory casework.

This procurement is at the planning stage: the buyer has announced an intention to procure, but has not invited tenders. A future competitive tender is anticipated, with a further procurement notice expected on 11 January 2027. The planned procurement comprises one lot covering the complete case management solution and its associated implementation, licensing and support requirements. The estimated value is £150,000 including the assumptions used for contract duration, implementation, licensing and support; the buyer states that this is indicative rather than a guaranteed or fixed budget. The requirement is subject to change before the formal tender is issued. Suppliers should treat the stated date and value as the buyer’s current expectations, not as a bid deadline or committed expenditure.

This will suit software providers and systems integrators with experience delivering secure, cloud-based case management platforms for regulators, public bodies or organisations handling sensitive casework. Relevant capability includes configuring end-to-end workflows, automating case tasks, managing documents and correspondence, producing management information and dashboards, maintaining audit trails, and integrating with Microsoft 365. Suppliers should be ready to demonstrate strong role-based access controls, information governance and records management, together with secure handling of personal and sensitive information. The expected solution must address relevant data protection, cybersecurity and accessibility requirements. Experience supporting investigation, decision-making, retention and compliance processes would position suppliers well to prepare for the future competitive tender.

## Notice

A Case Management system to support the work of the Scottish Information Commissioner

### Lot Information

Lot 1

The Commissioner anticipates procuring a modern, cloud-based case management solution capable of supporting the full lifecycle of case handling activities, from initial receipt and assessment through to investigation, decision-making, closure and records retention. The system is expected to provide functionality including workflow management and automation, document and correspondence management, reporting and performance dashboards, audit trails, role-based security controls and integration with Microsoft 365 services. The Commissioner expects the solution to support regulatory casework, information governance obligations, records management requirements and organisational reporting needs. The solution should support secure cloud delivery and comply with relevant data protection, cybersecurity and accessibility requirements. This Prior Information Notice is intended to provide advance visibility of the Commissioner's anticipated requirements and procurement plans to enable suppliers to prepare for a future competitive tender process.. The estimated contract value is based on current assumptions regarding contract duration, implementation, licensing and support requirements and should not be interpreted as a guaranteed or fixed budget.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP564940 |
| Notice type | PCS Notice - Website Prior Information Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | 11 Jan 2027 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £150,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Scottish Information Commissioner |
| Locality | ST. ANDREWS |
| Postcode area | Kirkcaldy |
| Postcode | KY16 9DS |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM01 Clackmannanshire and Fife |
| Local authority | Fife |
| Electoral ward | St Andrews |
| Westminster constituency | North East Fife |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72261000 - Software support services
- 72263000 - Software implementation services
- 72512000 - Document management services

## Release History

- 21 Sep 2026 at 01:00 - Planning - PCS Notice - Website Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP564940

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP564940
  Case Management System - A Case Management system to support the work of the Scottish Information Commissioner

## Notice URLs

- http://
- http://www.foi.scot
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000841892
- https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=841892

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000841892. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000841892.json.