--- title: "CivTech 12 - Challenge 12.4 - How can technology improve both the efficiency and the patient experience in NHS transport, starting with renal services?" ocid: "ocds-r6ebe6-0000842372" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000842372" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000842372.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000842372.json" source: "Public Contracts Scotland" current_stage: "Tender" buyer: "NHS Greater Glasgow and Clyde" published: "2026-09-08" --- # CivTech 12 - Challenge 12.4 - How can technology improve both the efficiency and the patient experience in NHS transport, starting with renal services? Buyer: NHS Greater Glasgow and Clyde Current stage: Tender OCID: ocds-r6ebe6-0000842372 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000842372) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000842372.json) ## Summary NHS Greater Glasgow and Clyde is seeking technology services to improve the efficiency and patient experience of NHS transport, initially focusing on renal and dialysis services across NHS Scotland. The challenge addresses inconsistent dialysis transport, which represents more than 40% of non-emergency patient transport activity and creates pressure for patients, providers and NHS services. The required solution should be innovative, patient-centred and sustainable, improving reliability, efficiency and patient outcomes while reducing administrative work and delivering better value for money. This is a CivTech challenge involving public-sector and private-sector collaboration, citizen co-production and development of a product that could support wider public services. The buying organisation is NHS Greater Glasgow and Clyde, based in Glasgow, with delivery relating to NHS Scotland. The procurement has reached tender: the buyer invited offers through an open procedure, with electronic submission in English. There is one lot and the estimated value is £650,000. Offers were due by 20 October 2026 at 12:00, with bid opening at the same time; submitted bids must remain valid for 180 days. The contract is for 720 days and may be extended if required. Evaluation is based entirely on quality, with price carrying no weight. The process uses the CivTech model: shortlisted proposals progress to an Exploration Stage, where they are developed with the challenge sponsor, followed by an Accelerator stage for intensive solution and business development. Electronic payment and ordering apply, and electronic invoicing is allowed. This opportunity suits technology businesses, start-ups, individual innovators and collaborative teams able to design and develop digital or technology-enabled solutions for healthcare transport. Strong candidates will be able to understand patient and provider needs, work collaboratively with NHS and public-sector stakeholders, and use co-production with citizens to shape a practical service. The challenge calls for capability in improving operational reliability and efficiency, patient experience and outcomes, while reducing administrative burden. It is relevant to suppliers with an innovative product or service that can be developed through testing, iteration and intensive delivery work, then scaled beyond a single organisation. The CivTech approach is intended to support businesses at different stages and of different sizes, including those seeking to develop a sustainable, high-growth proposition. ## Notice With over 273,000 people in Scotland living with Stage 3-5 Chronic Kidney Disease (CKD), including 2,000 receiving dialysis treatment, and demand expected to increase fivefold over the next decade, improvements to dialysis transport across NHS Scotland are urgently needed. Dialysis journeys account for more than 40% of all non-emergency patient transport activity, costing 9.1 million GBP annually. Yet current arrangements can be inconsistent, creating avoidable pressures for patients, providers and NHS services. NHS Scotland is seeking innovative, patient-centred and sustainable solutions that improve reliability, efficiency and patient outcomes, while reducing administrative burden and delivering better value for money. ### Lot Information Lot 1 CivTech's mission is to drive daring and innovation in the public sector by collaboratively solving Challenges that make people's lives better - and in doing so create generations of sustainable, high growth businesses. CivTech brings together public sector expertise and private sector innovation to solve real problems, develop new products, and deliver better, faster and easier services for everyone. Central to the approach is co-production with the citizen. Part of the Scottish Government's Directorate for Digital, CivTech's approach is helping transform public sector engagement with tech and innovation, delivering significant benefits to public services, producing genuine uplifts for the Scottish economy - and along the way, making lives better. Across the country there are problems public sector organisations would like to solve and in the current environment the need for smart, efficient and effective products has never been greater. The Scottish Government is aware innovation is a good way to create them and is committed to ensuring a large part of its tech spend goes to innovative businesses - whatever stage they're at, or size they are. This is where CivTech comes in. The CivTech Innovation Flow is designed to create products as quickly and effectively as possible, and uses a true Accelerator model at the heart of its Innovation Flow model. For you - whether you're an individual, team or company - it's an opportunity to take on a Challenge, solve it, and win contracts with a blue-chip public sector organisation. You'll build a product, and a business to take it as far as possible. Because here's the kicker: the Challenges we issue aren't 'single organisation' problems - most of the problems we are solving exist worldwide. In short: Open Challenges are set. Any organisation, team or individual can respond. Applications are assessed, and shortlisted proposals go into an Exploration Stage where they're developed further together with the Challenge Sponsor and the CivTech [for which participating applicants are paid]. The best go through to the Accelerator - a period of intensive work to create the solution, and through CivTech's unique business growth workshop system, a business capable of taking the product to the world. Please visit our website for information on CivTech and how to get involved https://www.civtech.scot/how-to-apply-civtech-12 https://www.civtech.scot/civtech-12-challenge-4-improving-efficiency-and-patient-experience-in-nhs-transport Renewal: The contract can be extended if required ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP564071 | | Notice type | OJEU - F2 - Contract Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 8 Sep 2026 | | Submission deadline | 20 Oct 2026 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £650,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS Greater Glasgow and Clyde | | Locality | GLASGOW | | Postcode area | Glasgow | | Postcode | G4 0SF | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM3 West Central Scotland | | ITL 3 | TLM32 Glasgow City | | Local authority | Glasgow City | | Electoral ward | Dennistoun | | Westminster constituency | Glasgow North East | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support - 73 - Research and development services and related consultancy services ### Codes - 72000000 - IT services: consulting, software development, Internet and support - 72262000 - Software development services - 72316000 - Data analysis services - 73000000 - Research and development services and related consultancy services ## Release History - 8 Sep 2026 at 01:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP564071 ## Documents - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP564071 CivTech 12 - Challenge 12.4 - How can technology improve both the efficiency and the patient experience in NHS transport, starting with renal services? - With over 273,000 people in Scotland living with Stage 3-5 Chronic Kidney Disease (CKD), including 2,000 receiving dialysis treatment, and demand expected to increase fivefold over the next decade, improvements to dialysis transport across NHS Scotland are urgently needed. Dialysis journeys account for more than 40% of all non-emergency patient transport activity, costing 9.1 million GBP annually. Yet current arrangements can be inconsistent, creating avoidable pressures for patients, providers and NHS services. NHS Scotland is seeking innovative, patient-centred and sustainable solutions that improve reliability, efficiency and patient outcomes, while reducing administrative burden and delivering better value for money. ## Notice URLs - http:// - http://www.nhsggc.scot/about-us/procurement/ - http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=842372 - http://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000842372 - https://www.civtech.scot/civtech-12-challenge-4-improving-efficiency-and-patient-experience-in-nhs-transport - https://www.civtech.scot/how-to-apply-civtech-12 - https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10722 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000842372. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000842372.json.