---
title: "Civtech 12 - Challenge 12.2 - How can technology enable fast-growing digital public service providers to dynamically scale their service management capabilities as demand, complexity and customer expectations increase?"
ocid: "ocds-r6ebe6-0000842461"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000842461"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000842461.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000842461.json"
source: "Public Contracts Scotland"
current_stage: "Tender"
buyer: "Scottish Government"
published: "2026-09-08"
---

# Civtech 12 - Challenge 12.2 - How can technology enable fast-growing digital public service providers to dynamically scale their service management capabilities as demand, complexity and customer expectations increase?

Buyer: Scottish Government  
Current stage: Tender  
OCID: ocds-r6ebe6-0000842461

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## Summary

The Scottish Government’s Directorate for Digital is seeking an innovative technology-enabled service management solution for a growing portfolio of digital public services. The scope includes support for ScotAccount, ScotPayments, mygov.scot, Cloud Platform Services and other services, with the aim of enabling operations to scale as demand, complexity and customer expectations increase. The requirement covers resilient, secure and efficient service operations that protect service quality, productivity, revenue and public trust, while supporting the future development of Scotland’s digital public services. This is a public-sector digital and IT services opportunity, classified under CPV 73000000, with delivery across the UK. The Scottish Government is the buying organisation and central purchasing body.

The procurement has reached tender: the buyer invited offers through an open procedure, with electronic submission. It is a single lot and the tender deadline is 20 October 2026 at 12:00 UTC; bids are opened at the same time. The contract is for 720 days, with an option to extend if required. Its estimated value is £650,000. The tender’s evaluation is based entirely on quality, with quality weighted at 100% and price at 0%. Bids must be submitted in English and remain valid for 180 days after the deadline. The process uses electronic payment and ordering, and electronic invoicing is permitted. The contract is covered by the Government Procurement Agreement.

This opportunity suits innovative digital businesses, technology teams and individual innovators able to develop scalable service management products for complex public-service environments. CivTech expressly allows organisations, teams or individuals at any stage and of any size to respond, making it relevant to start-ups, growing businesses and established suppliers. Strong candidates will be able to show how their technology can handle rising demand, operational complexity and changing user expectations while maintaining secure, resilient and efficient services. The approach involves collaborative problem-solving, co-production with citizens and development alongside the Challenge Sponsor and CivTech. Suppliers should therefore be comfortable with discovery, iterative product development and close public-sector collaboration, as well as building a solution and the business capability to develop it further.

## Notice

The Scottish Government's Directorate for Digital is seeking an innovative service management solution to support a growing portfolio of digital services, including ScotAccount, ScotPayments, mygov.scot, Cloud Platform Services, and more. As demand, complexity and user expectations increase, we require scalable, technology-enabled approaches that can grow as our services grow, while delivering value for money. A successful solution will help ensure resilient, secure and efficient service operations, reducing risks to service quality, productivity, revenue and public trust, while supporting the future development of Scotland's digital public services.

### Lot Information

Lot 1

CivTech's mission is to drive daring and innovation in the public sector by collaboratively solving Challenges that make people's lives better - and in doing so create generations of sustainable, high growth businesses. CivTech brings together public sector expertise and private sector innovation to solve real problems, develop new products, and deliver better, faster and easier services for everyone. Central to the approach is co-production with the citizen. Part of the Scottish Government's Directorate for Digital, CivTech's approach is helping transform public sector engagement with tech and innovation, delivering significant benefits to public services, producing genuine uplifts for the Scottish economy - and along the way, making lives better. Across the country there are problems public sector organisations would like to solve and in the current environment the need for smart, efficient and effective products has never been greater. The Scottish Government is aware innovation is a good way to create them and is committed to ensuring a large part of its tech spend goes to innovative businesses - whatever stage they're at, or size they are. This is where CivTech comes in. The CivTech Innovation Flow is designed to create products as quickly and effectively as possible, and uses a true Accelerator model at the heart of its Innovation Flow model. For you - whether you're an individual, team or company - it's an opportunity to take on a Challenge, solve it, and win contracts with a blue-chip public sector organisation. You'll build a product, and a business to take it as far as possible. Because here's the kicker: the Challenges we issue aren't 'single organisation' problems - most of the problems we are solving exist worldwide. In short: Open Challenges are set. Any organisation, team or individual can respond. Applications are assessed, and shortlisted proposals go into an Exploration Stage where they're developed further together with the Challenge Sponsor and the CivTech [for which participating applicants are paid]. The best go through to the Accelerator - a period of intensive work to create the solution, and through CivTech's unique business growth workshop system, a business capable of taking the product to the world. Please visit our website for information on CivTech and how to get involved https://www.civtech.scot/how-to-apply-civtech-12 https://www.civtech.scot/civtech-12-challenge-2-scaling-dynamically-service-management-capabilities

Renewal: The contract can be extended if required

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP564072 |
| Notice type | OJEU - F2 - Contract Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Sep 2026 |
| Submission deadline | 20 Oct 2026 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £650,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Scottish Government |
| Locality | EDINBURGH |
| Postcode area | Edinburgh |
| Postcode | EH6 6QQ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Leith |
| Westminster constituency | Edinburgh North and Leith |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 73 - Research and development services and related consultancy services

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 72250000 - System and support services
- 72253000 - Helpdesk and support services
- 73000000 - Research and development services and related consultancy services

## Release History

- 8 Sep 2026 at 01:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP564072

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP564072
  Civtech 12 - Challenge 12.2 - How can technology enable fast-growing digital public service providers to dynamically scale their service management capabilities as demand, complexity and customer expectations increase? - The Scottish Government's Directorate for Digital is seeking an innovative service management solution to support a growing portfolio of digital services, including ScotAccount, ScotPayments, mygov.scot, Cloud Platform Services, and more. As demand, complexity and user expectations increase, we require scalable, technology-enabled approaches that can grow as our services grow, while delivering value for money. A successful solution will help ensure resilient, secure and efficient service operations, reducing risks to service quality, productivity, revenue and public trust, while supporting the future development of Scotland's digital public services.

## Notice URLs

- http://
- http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=842461
- http://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx
- http://www.scotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000842461
- https://www.civtech.scot/civtech-12-challenge-2-scaling-dynamically-service-management-capabilities
- https://www.civtech.scot/how-to-apply-civtech-12
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10482

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000842461. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000842461.json.