---
title: "Support and Maintenance of AV Equipment"
ocid: "ocds-r6ebe6-0000843136"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000843136"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000843136.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000843136.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "Historic Environment Scotland"
published: "2026-09-16"
---

# Support and Maintenance of AV Equipment

Buyer: Historic Environment Scotland  
Current stage: Award  
OCID: ocds-r6ebe6-0000843136

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## Summary

Historic Environment Scotland procured specialist support and maintenance for audio-visual equipment at the Engine Shed in Stirling. The service covers biannual preventative maintenance visits, an emergency call-out service, returns-management authorisation (RMA) administration and access to a global helpdesk. It also covers the bespoke software application developed specifically to operate the auditorium, together with the specialist legacy equipment installed there. The requirement is for services in the audio-visual and technical support field, within the broader category of computer and related equipment maintenance (CPV 50300000). Historic Environment Scotland is the buying organisation, and the work is focused on the Engine Shed site in Stirling, with provision for additional deliveries to partially replace or extend existing supplies and installations.

This procurement has been awarded and the contract is active. Historic Environment Scotland used a limited procedure without prior publication of a competition call, relying on the stated absence of competition for technical reasons. The selected supplier was Electrosonic Ltd, the original installer of the system. The contract was signed on 16 September 2026 and is valued at £37,000. Its duration is 24 months, with an option to extend by a further 12 months. The requirement was evaluated on the basis that the specialist legacy equipment, its required support and maintenance, and the bespoke auditorium software could only be provided by the original installer. There was one lot, covering the complete support and maintenance service at the Engine Shed.

This award indicates demand from Historic Environment Scotland for suppliers able to maintain complex, specialist audio-visual installations in heritage or visitor-attraction settings. A credible competitor for a future requirement would need demonstrable expertise with legacy AV equipment, auditorium control systems and bespoke software, supported by suitably skilled technical engineers. Operational resilience is important: the service model combines planned preventative maintenance with emergency call-outs, RMA administration and helpdesk support, so suppliers would need responsive fault handling, structured parts or equipment-return processes and reliable customer support. Experience of maintaining systems originally designed or installed by another provider would help address the technical continuity issue identified in this procurement. The requirement also favours businesses able to support replacement, extension and integration of existing installations rather than supplying standalone new equipment.

## Notice

This Voluntary Ex-Ante Transparency (VEAT) Notice relates to the intended procurement of support and maintenance services for audio-visual (AV) equipment. The contract duration is to be for 24 months with the option to extend for a further 12 months.

### Lot Information

Lot 1

Support and Maintenance of AV Equipment at the Engine Shed in Stirling. The scope of the support contract will include: - Biannual preventative maintenance visits - Emergency callout service - RMA administration - Global helpdesk service

Options: The Contracting Authority reserves the right to request additional deliveries by the Successful Tenderer, either intended as partial replacement of supplies or installations or as extensions of existing supplies and installations. The Contracting Authority may at it's sole discretion exercise this option.

### Procurement Information

HES intends to award to the Supplier on the basis that competition is absent for technical reasons. The equipment in question is specialist legacy equipment. Given the nature of the services described in II.2.4 of this notice, the necessary support and maintenance, along with the bespoke software application developed specifically to operate the auditorium, can only be provided by the Supplier who originally installed the system.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP564643 |
| Notice type | OJEU - F15 - Voluntary Ex Ante Transparency Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £37,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Historic Environment Scotland |
| Locality | EDINBURGH |
| Postcode area | Edinburgh |
| Postcode | EH9 1SH |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Southside/Newington |
| Westminster constituency | Edinburgh South |
| Delivery location | TLM77 Perth and Kinross, and Stirling |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Electrosonic Ltd |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment

## Release History

- 16 Sep 2026 at 01:00 - Award - OJEU - F15 - Voluntary Ex Ante Transparency Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP564643

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP564643
  Support and Maintenance of AV Equipment - This Voluntary Ex-Ante Transparency (VEAT) Notice relates to the intended procurement of support and maintenance services for audio-visual (AV) equipment. The contract duration is to be for 24 months with the option to extend for a further 12 months.

## Notice URLs

- http://
- http://historicenvironment.scot
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000843136

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000843136. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000843136.json.