---
title: "SCTS-2026-047 - Oracle Managed Service"
ocid: "ocds-r6ebe6-0000843144"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000843144"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000843144.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000843144.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "Scottish Courts and Tribunals Service"
published: "2026-09-16"
---

# SCTS-2026-047 - Oracle Managed Service

Buyer: Scottish Courts and Tribunals Service  
Current stage: Award  
OCID: ocds-r6ebe6-0000843144

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## Summary

The Scottish Courts and Tribunals Service procured an Oracle managed service covering Oracle and Solaris software, Dell hardware, servers and storage devices across its estate. The service includes remote second- and third-line support operating 24 hours a day, seven days a week, for incidents, service requests and changes. The supplier is also responsible for maintaining, patching, tuning and administering physical and virtual environments; creating and expanding SAN volumes; monitoring system and storage performance; resolving incidents and problems; and escalating hardware issues under valid support arrangements. Solaris operating-system management and access to Oracle technicians are included. Physical equipment support is required at Saughton House in Edinburgh and Glasgow Sheriff Court, with services delivered across the wider Scottish Courts and Tribunals Service estate. This is a services procurement, classified under CPV 72250000 for system and support services.

The procurement has been awarded following a completed open procedure. It comprised one lot, covering the full Oracle, Solaris, Dell server and storage support requirement. Insight Direct (UK) Ltd was selected as supplier, and the contract is active. The contract value is £121,253.35. The contract was signed on 5 May 2026. One electronic bid was received, and the recorded award was made on the basis of the open competition. The contracting authority is the Scottish Courts and Tribunals Service. The procurement record identifies the lot as complete and the overall tender as complete, so this is an outcome notice rather than an opportunity to submit a bid.

This award demonstrates a requirement for an integrated infrastructure support provider able to combine Oracle and Solaris expertise with Dell hardware and storage management. A credible competitor for a future requirement would need to provide resilient 24-hour operational cover, experienced second- and third-line engineers, incident, problem and change management, and proactive monitoring across physical and virtual systems. Relevant capability includes Solaris patching and administration, SAN volume management, performance tuning, hardware-support escalation and direct access to Oracle technical expertise. Suppliers should also be able to support equipment at multiple Scottish court locations while managing a wider estate consistently. The single recorded bid, with no bids from SMEs, indicates that specialist scale and access to platform expertise may be important competitive considerations.

## Notice

Support for Oracle/Solaris/Dell hardware and software. Remote 2nd and 3rd line support required 24x7 to manage all incidents, service requests and changes. Also require support of physical kit (servers and storage devices) at Saughton House, Edinburgh and at Glasgow Sheriff Court. Support required for all Solaris environments across the estate and access to Oracle technicians. The Server/Storage Device Management service should include: Maintenance - responsible for keeping the systems patched to the agreed level and tuning to ensure it is running at its most efficient. Administration - responsible for the management including the validation and execution of Requests for Change (RFC) the physical and virtual environments and technical support (incident and problem resolution). Storage Device - Examples would include the creation and expansion of SAN volumes. Monitoring - Proactive monitoring of the performance of the physical and virtual systems and notification of issues. Monitoring the performance of the storage devices and notification of issues. Hardware Support - need provision for escalation for hardware support for all supported Oracle and Dell hardware under a valid hardware support contract. Solaris Patching and Management - Responsibility for the day-to-day management of the Solaris operating systems, and any anomalies to be addressed through approved incident management process. Responsibility for the patching of the operating systems of the managed servers.

### Lot Information

Lot 1

Support for Oracle/Solaris/Dell hardware and software. Remote 2nd and 3rd line support required 24x7 to manage all incidents, service requests and changes. Also require support of physical kit (servers and storage devices) at Saughton House, Edinburgh and at Glasgow Sheriff Court. Support required for all Solaris environments across the estate and access to Oracle technicians. The Server/Storage Device Management service should include: Maintenance - responsible for keeping the systems patched to the agreed level and tuning to ensure it is running at its most efficient. Administration - responsible for the management including the validation and execution of Requests for Change (RFC) the physical and virtual environments and technical support (incident and problem resolution). Storage Device - Examples would include the creation and expansion of SAN volumes. Monitoring - Proactive monitoring of the performance of the physical and virtual systems and notification of issues. Monitoring the performance of the storage devices and notification of issues. Hardware Support - need provision for escalation for hardware support for all supported Oracle and Dell hardware under a valid hardware support contract. Solaris Patching and Management - Responsibility for the day-to-day management of the Solaris operating systems, and any anomalies to be addressed through approved incident management process. Responsibility for the patching of the operating systems of the managed servers.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP564624 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £121,253 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Scottish Courts and Tribunals Service |
| Locality | EDINBURGH |
| Postcode area | Not specified |
| Postcode | Not specified |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | TLM75 City of Edinburgh |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Insight Direct (UK) Ltd |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72250000 - System and support services

## Release History

- 16 Sep 2026 at 01:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP564624

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP564624
  SCTS-2026-047 - Oracle Managed Service - Support for Oracle/Solaris/Dell hardware and software. Remote 2nd and 3rd line support required 24x7 to manage all incidents, service requests and changes. Also require support of physical kit (servers and storage devices) at Saughton House, Edinburgh and at Glasgow Sheriff Court. Support required for all Solaris environments across the estate and access to Oracle technicians. The Server/Storage Device Management service should include: Maintenance - responsible for keeping the systems patched to the agreed level and tuning to ensure it is running at its most efficient. Administration - responsible for the management including the validation and execution of Requests for Change (RFC) the physical and virtual environments and technical support (incident and problem resolution). Storage Device - Examples would include the creation and expansion of SAN volumes. Monitoring - Proactive monitoring of the performance of the physical and virtual systems and notification of issues. Monitoring the performance of the storage devices and notification of issues. Hardware Support - need provision for escalation for hardware support for all supported Oracle and Dell hardware under a valid hardware support contract. Solaris Patching and Management - Responsibility for the day-to-day management of the Solaris operating systems, and any anomalies to be addressed through approved incident management process. Responsibility for the patching of the operating systems of the managed servers.

## Notice URLs

- http://
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000843144

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000843144. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000843144.json.