--- title: "HH185-25-TW03 EDIS Support" ocid: "ocds-r6ebe6-0000843209" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000843209" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000843209.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000843209.json" source: "Public Contracts Scotland" current_stage: "Award" buyer: "NHS Highland" published: "2026-09-16" --- # HH185-25-TW03 EDIS Support Buyer: NHS Highland Current stage: Award OCID: ocds-r6ebe6-0000843209 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000843209) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000843209.json) ## Summary NHS Highland procured specialist support for its Emergency Department Information System (EDIS), covering support hours on a 24-hour, 365-day basis. The requirement is a support service for the system used in emergency departments, rather than a new software implementation. NHS Highland is based in Inverness and the service relates to its EDIS operations. The procurement was for services and consisted of one requirement covering the full support service. The relevant service classification is CPV 72261000, software support services. The support arrangement continues an established service that has been in place for several years and relates to an EDIS implementation originally supported through a national procurement and programme. This procurement has been awarded and the tender is complete. NHS Highland used a limited procedure without prior publication of a call for competition, on the stated basis that the support could only be provided by the existing supplier for technical reasons and that no competing tender was undertaken. The single requirement was awarded to DH OpCo UK Ltd (Dedalus). The contract value is £95,460.36 excluding any unstated adjustments, in GBP. The contract was signed on 1 April 2025 and is active. It covers one year for the 2025/26 period. One bid was recorded, with no SME bids and one bid from outside the EU. The procurement was covered by the GPA. For suppliers assessing future NHS Highland requirements, this award demonstrates demand for continuous specialist support of an established emergency department information system, including round-the-clock coverage throughout the year. A credible competitor would need proven expertise in the relevant EDIS platform, the ability to provide responsive support at all times, and sufficient technical capacity to maintain a critical clinical system. The procurement also shows that platform continuity and technical exclusivity were central to the buying route: the incumbent was treated as the only operator able to provide the service. Suppliers would therefore need strong evidence of platform-specific capability, reliable service continuity, appropriately staffed support operations and experience supporting healthcare systems where disruption could affect emergency department activity. ## Notice 1 year support contract covering period 25/26 covering EDIS (Emergency Department System) Support hours 24*7*365 ### Lot Information Lot 1 1 year support contract covering period 25/26 covering EDIS (Emergency Department System) Support hours 24*7*365 ### Procurement Information A tendering process is not being undertaken as this is support that can only be provided by the supplier. Support has been in place for a number of years and the original implementation was supported by a national procurement and programme which has now terminated. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP564654 | | Notice type | PCS Notice - Website Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Limited | | Procurement method details | Award procedure without prior publication of a call for competition | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 16 Sep 2026 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £95,460 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS Highland | | Locality | INVERNESS | | Postcode area | Inverness | | Postcode | IV2 3BW | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM2 Highlands and Islands | | ITL 3 | TLM20 Highlands and Islands | | Local authority | Highland | | Electoral ward | Inverness South | | Westminster constituency | Inverness, Skye and West Ross-shire | | Delivery location | TLM6 Highlands and Islands | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | DH OPCO UK LTD (Dedalus) | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72261000 - Software support services ## Release History - 16 Sep 2026 at 01:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP564654 ## Documents - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP564654 HH185-25-TW03 EDIS Support - 1 year support contract covering period 25/26 covering EDIS (Emergency Department System) Support hours 24*7*365 ## Notice URLs - http:// - http://www.nhshighland.scot.nhs.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000843209 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000843209. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000843209.json.