--- title: "Provision of a Multi-Authority Employability, Case Management and Employer Relationship Management Solution" ocid: "ocds-r6ebe6-0000843545" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000843545" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000843545.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000843545.json" source: "Public Contracts Scotland" current_stage: "Planning" buyer: "Capital City Partnership" published: "2026-09-22" --- # Provision of a Multi-Authority Employability, Case Management and Employer Relationship Management Solution Buyer: Capital City Partnership Current stage: Planning OCID: ocds-r6ebe6-0000843545 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000843545) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000843545.json) ## Summary Capital City Partnership intends to procure a regional customer relationship management and management information solution for employability, skills and related services. The service will cover the City of Edinburgh, East Lothian, Fife, Midlothian, the Scottish Borders and West Lothian, supporting local authorities and delivery partners across South East Scotland. The scope includes participant and case management, referrals, action planning, intervention and outcome recording, employer engagement, vacancy management, programme and project management, reporting, document management and configurable workflows. The supplier will also provide hosting, support, maintenance, service governance and ongoing development. The platform will support wider activities including community learning and development, work experience and placements, and a public-facing provider directory. This is an information technology service, classified under CPV 72268000. This is a planned procurement at the prior market-engagement stage; the buyer has announced its intention to procure but has not invited tenders. One lot is planned, covering the full regional solution and associated services. The anticipated contract term is eight years, with an indicative future notice date of 30 October 2026. The estimated value is £1.5 million excluding any stated currency conversion. Capital City Partnership expects a commercially sustainable model based on an annual service charge and active-user volumes, with implementation and transition priced separately from ongoing services. It also expects transparent pricing for optional functionality and professional services. The procurement is covered by the Government Procurement Agreement, and the buyer is seeking supplier engagement before the formal competition. The procurement is likely to suit established CRM, case-management and management-information suppliers able to deliver a secure, scalable platform in a complex multi-organisation environment. Relevant experience includes supporting around 1,000 users, 110 organisations, 115,000 client records, 2.5 million activities and interventions, 14,500 employer records and 17,000 vacancies. Strong candidates should be able to provide configurable forms and workflows, role-based access, reporting, document management, data imports and exports, secure data exchange, integrations and public-facing directory functions. The buyer is looking for suppliers with a credible approach to implementation, transition, hosting, service management and long-term product development. Preparation should also cover continuous improvement, innovation, new processes, additional users and organisations, changing service models and collaborative customer engagement. ## Notice Capital City Partnership (CCP) intends to undertake a procurement exercise for the provision, support, maintenance and ongoing development of a Customer Relationship Management (CRM) and Management Information System (MIS). ### Lot Information Lot 1 Capital City Partnership (CCP) intends to undertake a procurement exercise for the provision, support, maintenance and ongoing development of a Customer Relationship Management (CRM) and Management Information System (MIS) covering - City of Edinburgh - East Lothian - Fife - Midlothian - Scottish Borders - West Lothian The platform supports service delivery across a wide range of organisations involved in employability, skills and related service delivery activities throughout the region. This Prior Information Notice is intended to provide advance notice of the procurement and to encourage engagement from suitably experienced suppliers. CCP currently operates an established regional CRM and Management Information System supporting service delivery across six Local Authority areas. The solution is used by approximately: - 1,000 users - 110 organisations - 115,000 client records - 2.5 million recorded activities and interventions - 14,500 employer records - 17,000 vacancy records The platform supports a range of operational and reporting requirements and provides a critical service supporting frontline delivery, partnership working and performance management. While the primary use of the system is employability and skills delivery, the platform is also used to support wider service delivery activities including Community Learning and Development, work experience and placement management, and public-facing provider directory functionality. CCP intends to procure a solution capable of supporting the current and future requirements of the partnership. The successful supplier will be expected to provide: - CRM and participant management functionality - Case management functionality - Referral management - Action planning and intervention recording - Outcome tracking and reporting - Employer engagement functionality - Vacancy management - Programme and project management functionality - Management information and reporting - Document management - Workflow and configuration tools - Hosting, support and maintenance services - Ongoing development and enhancement services - Service management and governance arrangements CCP is seeking a solution capable of supporting future growth, service development and innovation throughout the contract term of 8 years. The current solution operates in a multi-organisational environment supporting Local Authorities and a wide range of delivery partners. The platform currently supports: - Configurable forms and workflows - Multi-organisation access and permissions - Standard and customised reporting - Document management - Employer engagement and vacancy management - Data imports, exports and secure data exchange processes - Public-facing information directory functionality CCP currently operates a single core user model and is seeking a commercially sustainable and scalable approach to licensing and service provision. The successful supplier will be expected to work collaboratively with CCP throughout the contract term and support: - Continuous improvement - Product development - Service innovation - Additional reporting requirements - New business processes - Additional users and organisations - Future integration requirements - Additional service delivery models where required CCP is particularly interested in understanding how suppliers support long-term product development, customer engagement and technology innovation. CCP is seeking a transparent and scalable commercial model. The anticipated approach is based upon: - An annual service charge - Pricing predicated on active user volumes - Separation of implementation and transition costs from ongoing service costs - Transparent pricing for optional functionality and professional services ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP565041 | | Notice type | OJEU - F1 - Prior Information Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 22 Sep 2026 | | Submission deadline | Not specified | | Future notice date | 30 Oct 2026 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,500,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | Capital City Partnership | | Locality | EDINBURGH | | Postcode area | Not specified | | Postcode | Not specified | | Country | Not specified | | ITL 1 | Not specified | | ITL 2 | Not specified | | ITL 3 | Not specified | | Local authority | Not specified | | Electoral ward | Not specified | | Westminster constituency | Not specified | | Delivery location | TLM7 Eastern Scotland, TLM72 Clackmannanshire and Fife, TLM73 East Lothian and Midlothian, TLM75 City of Edinburgh, TLM78 West Lothian, TLM91 Scottish Borders | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48445000 - Customer Relation Management software package - 72250000 - System and support services - 72260000 - Software-related services - 72267100 - Maintenance of information technology software - 72268000 - Software supply services - 72416000 - Application service providers ## Release History - 22 Sep 2026 at 01:00 - Planning - OJEU - F1 - Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP565041 ## Documents - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP565041 Provision of a Multi-Authority Employability, Case Management and Employer Relationship Management Solution - Capital City Partnership (CCP) intends to undertake a procurement exercise for the provision, support, maintenance and ongoing development of a Customer Relationship Management (CRM) and Management Information System (MIS). ## Notice URLs - http:// - http://www.capitalcitypartnership.co.uk - http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=843545 - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000843545 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000843545. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000843545.json.