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                "title": "Workforce Management Tool",
                "description": "Request for Information in relation to a Workforce Management Tool for Social Security Scotland",
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        "description": "Request for Information in relation to a Workforce Management Tool for Social Security Scotland",
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                "description": "Social Security Scotland is carrying out soft market testing in relation to a Workforce Management (WFM) tool. The tool needs to support demand forecasting, workforce planning, real-time operational management, employee self-service, reporting and integration with relevant Social Security Scotland systems. Integration with Storm telephony is a critical requirement. The principal capability areas are: -Demand Forecasting: Contact demand forecasting, workload forecasting, capacity planning and scenario modelling. -Workforce Planning: Automated schedule generation, shift optimisation, multi-skill scheduling and support for flexible working patterns. -Real-Time Operations: Intraday management, adherence monitoring, schedule adjustment and operational alerts. -Employee Self-Service: Schedule viewing, annual leave requests, shift swaps and availability management. -Reporting and Analytics: Operational dashboards, forecast accuracy reporting, productivity metrics and workforce performance reporting.",
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            "futureNoticeDate": "2026-11-09T00:00:00Z"
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            "scheme": "CPV"
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    "language": "EN",
    "description": "Request for Information (RFI) in relation to Social Security Scotland's Workforce Management Tool. The information gathered from this RFI will help to inform the strategic direction of the requirements. Please complete the Request for Information document and respond through the PCS Notice. Please note key dates below - Supplier questions deadline 2nd October 2026 12:00:00 Midday Return of Request for Information 9th October 2026 12:00:00 Midday NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=843787. (SC Ref:843787)",
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