--- title: "Workforce Management Tool" ocid: "ocds-r6ebe6-0000843787" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000843787" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000843787.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000843787.json" source: "Public Contracts Scotland" current_stage: "Planning" buyer: "Social Security Scotland" published: "2026-09-23" --- # Workforce Management Tool Buyer: Social Security Scotland Current stage: Planning OCID: ocds-r6ebe6-0000843787 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000843787) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000843787.json) ## Summary Social Security Scotland is exploring a workforce management tool to support the planning and day-to-day running of its workforce. The system is intended to cover contact-demand and workload forecasting, capacity planning and scenario modelling; automated staff scheduling, shift optimisation and multi-skill scheduling; and real-time operational management, including adherence monitoring, schedule changes and alerts. It should also provide employee self-service for viewing schedules, requesting annual leave, swapping shifts and managing availability, alongside dashboards and reporting on forecasts, productivity and workforce performance. Integration with Social Security Scotland’s relevant systems is required, with integration to Storm telephony identified as critical. The procurement is for a tool rather than a specified delivery service, with delivery in Scotland. The process is at the planning stage and is currently a request for information for soft market testing, not an invitation to tender. Social Security Scotland is gathering supplier input to inform the strategic direction of its requirements. The buyer’s stated timetable set a supplier questions deadline of 2 October 2026 at midday and a return date for the request for information of 9 October 2026 at midday. A subsequent notice was anticipated on 9 November 2026. These are planning-stage dates for market engagement and the anticipated next notice, not a tender submission deadline. No procurement procedure or contract value is set out at this stage. The requirement is presented as one lot. This market engagement is most relevant to suppliers of workforce management software with products covering contact-centre or operational workforce planning. The expected solution needs to bring together demand and workload forecasting, capacity planning, schedule optimisation, intraday management and employee self-service, with reporting and analytics across workforce performance. Suppliers should be prepared to explain how their systems handle multi-skilled teams and flexible working patterns, and how they can integrate with the systems used by Social Security Scotland. A proven integration capability with Storm telephony is particularly important because the buyer identifies it as critical. Providers whose products can connect forecasting and scheduling with real-time operational oversight are well placed to contribute useful market input as requirements develop. ## Notice Request for Information in relation to a Workforce Management Tool for Social Security Scotland ### Lot Information Lot 1 Social Security Scotland is carrying out soft market testing in relation to a Workforce Management (WFM) tool. The tool needs to support demand forecasting, workforce planning, real-time operational management, employee self-service, reporting and integration with relevant Social Security Scotland systems. Integration with Storm telephony is a critical requirement. The principal capability areas are: -Demand Forecasting: Contact demand forecasting, workload forecasting, capacity planning and scenario modelling. -Workforce Planning: Automated schedule generation, shift optimisation, multi-skill scheduling and support for flexible working patterns. -Real-Time Operations: Intraday management, adherence monitoring, schedule adjustment and operational alerts. -Employee Self-Service: Schedule viewing, annual leave requests, shift swaps and availability management. -Reporting and Analytics: Operational dashboards, forecast accuracy reporting, productivity metrics and workforce performance reporting. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP565113 | | Notice type | PCS Notice - Website Prior Information Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 23 Sep 2026 | | Submission deadline | Not specified | | Future notice date | 9 Nov 2026 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | Social Security Scotland | | Locality | DUNDEE | | Postcode area | Dundee | | Postcode | DD1 4BF | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM0 Eastern Scotland | | ITL 3 | TLM03 Angus and Dundee City | | Local authority | Dundee City | | Electoral ward | West End | | Westminster constituency | Dundee Central | | Delivery location | TLM Scotland | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 23 Sep 2026 at 01:00 - Planning - PCS Notice - Website Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP565113 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP565113&idx=1 23rd September 2026 - Request for Information - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP565113 Workforce Management Tool - Request for Information in relation to a Workforce Management Tool for Social Security Scotland ## Notice URLs - http:// - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000843787 - https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=843787 - https://www.socialsecurity.gov.scot/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000843787. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000843787.json.