---
title: "Direct Award for a Case Management System"
ocid: "ocds-r6ebe6-0000843866"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000843866"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000843866.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000843866.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "Dundee City Council"
published: "2026-09-24"
---

# Direct Award for a Case Management System

Buyer: Dundee City Council  
Current stage: Award  
OCID: ocds-r6ebe6-0000843866

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000843866.json)

## Summary

Dundee City Council procured customer relationship management (CRM) software for its advice services. The system is intended to support the delivery of council advice services and provide case management, management information and performance reporting. The requirement is for software rather than general IT consultancy or hardware. Delivery is in Dundee. The procurement description identifies the product as AdvicePro, a case management system used by local authorities in Scotland. The council’s requirement arose because its existing system could not produce the range and volume of management information and performance reports the service needs. The software also needed to meet the technical and functional requirements of the advice service, including compliance with the Scottish National Standards for Information and Advice Providers framework.

The procurement is complete and the contract is active. Dundee City Council made a direct award to AdviceUK without prior publication of a competition, citing the absence of competition for technical reasons: it identified AdvicePro as the only solution able to meet the service requirements without significant technical limitations. One contract was awarded, valued at £100,000, and signed on 18 March 2026. The process recorded one bid. The procurement data gives no contract start or end dates, award date, or contract duration. The requirement was handled as a single lot. Its stated evaluation criteria covered quality and price, but no weightings or further scoring detail are provided in the procurement information.

For suppliers tracking future case-management demand from Dundee City Council, this award shows a requirement for advice-services CRM software that can handle case management and generate substantial management and performance reporting. A credible alternative would need to demonstrate that it meets the service’s technical and functional requirements without significant limitations, and can comply with the Scottish National Standards for Information and Advice Providers framework. The council’s existing system was judged unable to produce the breadth and volume of reports the service requires, so reporting capability is central to a competitive proposition. The chosen product was described as widely used by local authorities across Scotland. Suppliers with proven public-sector deployments, advice-service workflows and reporting functionality would therefore be well placed to evidence fit when comparable requirements return.

## Notice

Provision of Council Advice Services CRM Software

### Procurement Information

The contract has been awarded without prior publication on the basis that competition is absent for technical reasons. AdvicePro is the only solution identified that demonstrably meets the technical and functional requirements of the service, including compliance with the Scottish National Standards for Information and Advice Providers framework. The system is widely used by Local Authorities across Scotland and provides the functionality required to support service delivery and reporting requirements. The Council's existing system has been assessed as no longer fit for purpose, as it is unable to generate the range and volume of management information and performance reports required by the service. Following consideration of the available options, AdvicePro was identified as the only solution capable of meeting the Council's requirements without significant technical limitations. Accordingly, the award is considered lawful on the basis that competition is absent for technical reasons.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP565172 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £100,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Dundee City Council |
| Locality | DUNDEE |
| Postcode area | Dundee |
| Postcode | DD1 1QE |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM03 Angus and Dundee City |
| Local authority | Dundee City |
| Electoral ward | Maryfield |
| Westminster constituency | Dundee Central |
| Delivery location | TLM71 Angus and Dundee City |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AdviceUK |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 24 Sep 2026 at 01:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP565172

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP565172
  Direct Award for a Case Management System - Provision of Council Advice Services CRM Software

## Notice URLs

- http://
- http://www.dundeecity.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000843866

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000843866. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000843866.json.