---
title: "VoIP Telephony System"
ocid: "ocds-r6ebe6-0000843946"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000843946"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000843946.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000843946.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "University Of Edinburgh"
published: "2026-09-30"
---

# VoIP Telephony System

Buyer: University Of Edinburgh  
Current stage: Award  
OCID: ocds-r6ebe6-0000843946

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000843946.json)

## Summary

The University of Edinburgh’s VoIP telephony requirement covers support and maintenance of its existing telephone equipment and software assurance across multiple University sites. The wider system provides IP-based voice services, including voicemail and contact-centre applications, and supports users on desk phones and online devices. The arrangement also supports the phasing out of end-of-life hardware as the University moves towards an online-supported campus. This is telephony equipment and associated support, rather than a general IT support contract. Delivery is for the University of Edinburgh across its campuses. The University is the buyer; Getronics Services UK Ltd is the selected supplier.

The procurement has been awarded to Getronics Services UK Ltd, and the contract is recorded as active. The agreement was signed on 18 November 2015; the reported contract period is 720 days, and the contract value is £2,205,765. A later modification extends support and maintenance for existing equipment for 12 months, including Software Assurance that was due for renewal in 2026. The buyer’s stated reason was to allow time to assess the service and plan a move to an online solution, while reducing disruption by retaining a supplier familiar with the system. The original procurement covered design, supply, implementation, commissioning, maintenance and support, followed by migration across campuses. The reported award information identifies one supplier and one lot.

This award shows demand for suppliers able to maintain a university-scale VoIP estate across multiple sites while the buyer transitions away from end-of-life equipment. A credible competitor would need practical experience supporting IP telephony, associated software assurance and licensing, and services such as voicemail and contact-centre applications. The requirement combines dependable ongoing support with the ability to help manage hardware replacement and a phased move towards online telephony; continuity and familiarity with the installed environment were explicit considerations in retaining the incumbent. Suppliers should therefore be able to demonstrate service resilience, migration planning and support for users working across desk-based and online telephony. The buyer’s strategy points to a changing technical environment, so capability to support existing equipment during transition is as relevant as delivering a future online solution.

### Lot Information

Lot 1

The University of Edinburgh originally tendered to contract with a partner organisation to undertake a modernisation of its current telephony infrastructure to deliver an IP based solution to its users. The scope of this included the detailed design, supply, implementation, commissioning, maintenance and support of the core voice solution and associated applications, including voicemail and contact centre. Additionally, a detailed migration plan and delivery of an initial deployment of IP Telephony and associated applications, including voicemail and contact centre, followed by the migration of the complete voice system the was serving a number of campuses. This modification covers an extension of the support and maintenance of equipment currently on site.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP565584 |
| Notice type | OJEU - F20 - Modification Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £2,205,765 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | University Of Edinburgh |
| Locality | EDINBURGH |
| Postcode area | Edinburgh |
| Postcode | EH1 1HT |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | City Centre |
| Westminster constituency | Edinburgh East and Musselburgh |
| Delivery location | TLM75 City of Edinburgh |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GETRONICS SERVICES UK LIMITED |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 45 - Construction work
- 50 - Repair and maintenance services
- 64 - Postal and telecommunications services

### Codes

- 32429000 - Telephone network equipment
- 32524000 - Telecommunications system
- 32540000 - Switchboards
- 45314000 - Installation of telecommunications equipment
- 50330000 - Maintenance services of telecommunications equipment
- 64210000 - Telephone and data transmission services

## Release History

- 30 Sep 2026 at 01:00 - AwardUpdate - OJEU - F20 - Modification Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP565584

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP565584
  VoIP Telephony System

## Notice URLs

- http://
- http://www.ed.ac.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000843946

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000843946. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000843946.json.